At a Glance
- Tasks: Manage customer accounts and drive growth in a fast-paced AI startup.
- Company: Fonio, Europe's leader in AI phone agents for SMBs.
- Benefits: Competitive salary with uncapped commission and dynamic work environment.
- Other info: Collaborate closely with Product, Marketing, and Customer Success teams.
- Why this job: Join a rapidly growing company and make a real impact on customer success.
- Qualifications: 1+ years in B2B SaaS sales or account management; fluent English required.
The predicted salary is between 38250 - 46750 £ per year.
We grew from $1M to $10M ARR in under 12 months and now serve 10,000+ customers. Fonio is Europe’s market leader for AI phone agents for SMBs. We move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings.
You actively manage our existing customer accounts and act as their primary point of contact across the entire customer lifecycle. Your focus is on continuously increasing the value our AI phone assistant delivers, expanding use cases, and identifying additional potential.
Alongside the commercial side, you carry a strong customer success component: you ensure customers are successfully onboarded, use the product optimally, and stay satisfied long-term. You work closely with Customer Success, Product, and Marketing, ensuring clean handovers, reliable forecasts, and a well-maintained pipeline in the CRM.
- Account Ownership: Expansion Sales: Identifying and realising growth potential within existing accounts.
- Customer Success Focus: Regular touchpoints, QBRs, and proactive support to maximise customer success.
- Structured account planning, clean CRM maintenance, and reliable revenue forecasting.
- Close collaboration with Customer Success, Product, and Marketing.
- Actively shaping our account & expansion motion in a fast-scaling AI startup.
€65,000 – €95,000 OTE (base + uncapped commission, depending on experience)
At least 1 year of experience in B2B SaaS sales, account management, or customer success (startup/scale-up a plus).
Native-level English, confident in calls, reviews & demos.
International Key accountmanager - Retail in London employer: Fonio Gmbh
Fonio is an exceptional employer, offering a dynamic work environment in the heart of Vienna where innovation thrives. With a strong focus on employee growth and collaboration, team members enjoy the benefits of working with cutting-edge AI technology while being part of a rapidly expanding company that values direct feedback and ownership. The competitive compensation package, including uncapped commission, alongside the opportunity to shape customer success in a fast-paced startup, makes Fonio an attractive place for those seeking meaningful and rewarding employment.
