At a Glance
- Tasks: Build strong relationships with franchise partners and drive sales improvements.
- Company: Established mobile phone retailer with a fast-growing online presence.
- Benefits: Competitive salary, health care plan, employee discounts, and generous pension.
- Other info: Field-based role with travel and excellent career growth opportunities.
- Why this job: Join a dynamic team and make a real impact in the mobile industry.
- Qualifications: 2+ years in retail account management and strong communication skills.
The predicted salary is between 29700 - 36300 £ per year.
Retail Account Manager
Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity
Location
National, field-based (North)
Salary
Competitive package plus bonus, mobile phone, laptop and option for company car
Contract
Permanent
About Us
. uk is an established name that has been selling mobile phones on the High Street since the 1990s.
Today we are a fast-growing online retailer backed by over 60 stores across the UK and a busy call centre in Bracknell.
Our customer base is over half a million, and our online business accounts for over 70% of sales.
We work with major network operators, and we are now rolling out a national network of walk-in repair locations, supported by online marketing and B2B relationships.
Technology and skilled people power everything we do, and we aim to make every customer touchpoint efficient, engaging and customer focused.
The Role
As Retail Account Manager, you will build and develop strong, productive relationships with our franchise partners.
Your goal is to drive sustainable improvements in sales, profitability, compliance and customer experience across the franchise estate.
You will be the key link between our franchisees and KTM Online.
You will understand how each business is performing, spot opportunities and risks, agree clear improvement plans and make sure they are delivered.
You will combine commercial challenge with practical support, helping franchisees get the most from their business over the long term.
This is a national, field-based role with regular travel. You will report to the Head of Retail Partnerships.
What You'll Be Doing
- Managing a portfolio of franchise partners, with responsibility for commercial performance, relationships and operational standards.
- Supporting the Head of Retail Partnerships with strategic or larger multi-site franchise accounts, including store visits and performance reviews.
- Building trusted relationships with franchisees while constructively challenging performance and holding partners to agreed actions.
- Using data to track sales, profitability, customer and other KPIs, and to identify trends, risks and opportunities.
- Running structured business reviews and agreeing measurable improvement plans, then following them through to completion.
- Developing joint business plans with partners, with clear objectives for sales, profitability, compliance and development.
- Identifying underperforming stores, agreeing targeted action, and escalating persistent concerns where needed.
- Sharing best practice from high-performing stores across the network.
- Maintaining high regulatory, contractual, operational and brand standards, and making sure any corrective actions are completed on time.
- Coaching and training franchisee teams to improve product knowledge, sales performance and compliance.
- Working with Marketing and other internal teams on national and local campaigns, including local, B2B and service opportunities.
- Acting as the day-to-day contact for partners and resolving commercial and operational escalations.
- Forecasting performance and recommending commercial actions, drawing on data, market insight and franchisee feedback.
- Representing the voice of the franchise network internally and reporting regularly to senior management.
What We're Looking For
Essential
- At least 2 years' experience managing retail accounts, ideally in the mobile phone sector.
- Proven experience of managing commercial relationships and improving performance across multiple retail locations, ideally in a franchise, partner or multi-site environment.
- Experience of delivering coaching or training and assessing compliance within a retail framework.
- The ability to build trusted relationships while constructively challenging others and gaining commitment to agreed actions.
- Strong communication and interpersonal skills, with a consultative approach.
- Commercial awareness and the ability to analyse data and use it to influence performance.
- The ability to work independently, prioritise a portfolio and take ownership.
- Comfort with national travel, and a full driving licence.
- Competence in Microsoft Office, including Excel, Outlook and Power Point.
Desirable
- Experience in franchising, partner management, telecommunications or a comparable multi-site retail environment.
- An interest in mobile technology and telecommunications.
- Experience of resolving business or customer escalations. xiskglj
- Self-motivated, adaptable and proactive.
Benefits
Get ready to dial into success and enjoy an array of incredible benefits along the way, including:
- Health Care Cash Plan
- Employee Discount Scheme offering you discounts with lots of stores
- Generous Pension Plan
- Above Statutory Holidays
- Company Events
If you have proven experience of managing commercial relationships we would love to hear from you. Click ‘apply' now!
Retail Account Manager employer: Fonehouse
At Fonehouse, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters personal growth and development. Our supportive environment encourages new talent, providing comprehensive training and coaching to help you thrive in your sales career. With competitive benefits, including a health care cash plan, generous holidays, and exciting commission opportunities, you'll find a rewarding and fulfilling career path in our close-knit team based in Bracknell.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Account Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Fonehouse, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Fonehouse!
We think you need these skills to ace Retail Account Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Fonehouse, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Fonehouse and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Fonehouse that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Fonehouse
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
