At a Glance
- Tasks: Deliver exceptional customer service via live chat, phone, and email.
- Company: Join Fonehouse, a leading mobile phone provider with a vibrant team culture.
- Benefits: Competitive salary, monthly bonuses, 22 days holiday, and career progression opportunities.
- Other info: Fast-paced environment where your contributions are valued and recognised.
- Why this job: Be the first point of contact for customers and help them discover the latest tech.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 22000 - 28000 £ per year.
At Fonehouse we like to connect customers with things they love, through a seamless personal experience. We achieve this through our dedicated contact centre teams and currently have some exciting opportunities for the right people to join us. If you love working with a team, providing great experience to customers and like to help people get the best and latest tech, then this may be the opportunity for you.
We work with large network providers to bring great mobile phone deals to our customers. We have a base of million customers with our online business equating to over 70% of our sales. These roles within our contact centre will be supporting the success of this business by being the first point of contact for our valuable customers.
If you think you have what it takes to be a member of our team, then please apply, so we can start a conversation with you about how we could work together.
Main duties:- Providing exceptional customer service to new and existing customers, via communication channels (live chat, telephone and email).
- Will be able to work under their own initiative and alongside fellow team colleagues.
- Able to achieve realistic key performance indicators and targets.
- You will be highly motivated to provide solutions on a first-time resolution basis.
- Great knowledge of Microsoft Office 365 products.
- Excellent communication skills both verbal and written to deal with calls, live chat and email.
- Experience of working within a customer service environment.
- The ability to work in a fast-paced industry.
- Want to work somewhere where you are valued as a team member.
- Competitive salary.
- Individual monthly bonus based on performance.
- Opportunity for career progression.
- 22 days holiday plus.
Customer Service Advisor in Reading employer: Fonehouse
At Fonehouse, we pride ourselves on fostering a vibrant work culture where teamwork and customer satisfaction are at the forefront. As a Customer Service Advisor, you will not only enjoy a competitive salary and performance-based bonuses but also have ample opportunities for career progression in a dynamic environment that values your contributions. Join us in our mission to connect customers with the latest technology while being part of a supportive team that celebrates success together.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Reading
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fonehouse. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different situations during the interview.
✨Tip Number 3
Show off your tech knowledge! Since you'll be helping customers with mobile phone deals, brush up on the latest tech trends and products. Being able to discuss these confidently can really impress your interviewers.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of standing out. Plus, it’s super easy to do!
We think you need these skills to ace Customer Service Advisor in Reading
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love helping customers. Share any experiences where you've gone the extra mile to provide exceptional service. This will help us see your enthusiasm for the role!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this specific role. Highlight your relevant experience in customer service and any skills that match what we're looking for. A personal touch goes a long way!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Fonehouse
✨Know Your Stuff
Before the interview, make sure you brush up on Fonehouse and their offerings. Understand their customer service ethos and be ready to discuss how you can contribute to providing exceptional experiences for customers.
✨Show Off Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. Whether it’s through live chat, phone calls, or emails, demonstrate your ability to convey information effectively during the interview.
✨Be Solution-Oriented
Prepare examples from your past experience where you successfully resolved customer issues. Highlight your problem-solving skills and your motivation to achieve first-time resolutions, as this is key in a customer service role.
✨Team Spirit Matters
Fonehouse values teamwork, so be ready to share instances where you collaborated with colleagues to achieve goals. Emphasise your ability to work well in a team while also being self-motivated to take initiative.
