At a Glance
- Tasks: Support retail franchisees with operations, stock management, and customer service.
- Company: Join Fonehouse, a fast-growing online retailer with a strong high street presence.
- Benefits: Enjoy health care, employee discounts, a generous pension plan, and company events.
- Other info: Great development opportunities in a supportive retail environment.
- Why this job: Be part of a dynamic team that drives success for over 50 stores nationwide.
- Qualifications: Experience in fast-paced admin roles and excellent communication skills required.
We are looking for an organised and proactive Retail Operations Coordinator to join our growing Retail Operations team. Supporting a nationwide network of over 50 stores, you’ll play a key role in helping franchise partners succeed through operational support, stock management, reporting and first-class customer service.
About Fonehouse: We are a fast-growing online retailer, supported by over 50 stores UK wide and a busy call centre in Bracknell. The company operates under an established name which has been trading on the High Street selling mobile phones since the 1990s. Approaching a customer base of over half a million with our online business equating to over 70% of our sales. We have an employee base of approximately 80 people and have contracts with major network operators. All Retail Franchisees maintain excellent standards of customer service and must consistently hit agreed targets for sales, profit margins and other KPIs.
The Role: Ensuring that all Retail Franchisees maintain excellent standards of customer service and operational efficiency. Working closely with Account Managers and Key Stakeholders, this role supports the retail team in delivering an excellent level of service to the Franchise estate by support tickets, phone and email daily, as well as dispatching stock orders, coordinating promotional activities, managing inventory levels, and ensuring compliance with company policies and procedures. This role offers excellent development opportunities within a growing retail operation, with exposure to franchise management, retail support, systems administration and commercial reporting.
Main Responsibilities:
- Maintain all the key relationships with Retail Franchisees and store staff daily, being first point of contact, dealing with queries and questions on daily operations of the retail stores.
- Liaise daily with Account Managers helping and supporting with franchisee questions.
- Support retail team to undertake auditing activity, ensuring that Retail Franchisees adhere and comply to company rules, compliance, regulations and policies.
- Ensure the highest level of customer care by responding and resolving retail franchise queries in a timely manner via support tickets, email or phone.
- Collate, report and monitor on retail franchise activities to provide relevant information to the management team.
- Compile and complete partner orders in line with the delegated authority.
- Collate, report and monitor stock updates.
- Undertake first line support duties for MyFonehouse, Fonehouse Virtue and Retail Hub ensuring that excellent customer service is delivered to clients.
- Ensuring that financial processes are adhered to and supporting the purchasing PO schedule.
- Maintain all 3rd party access details for retail.
Knowledge Skill and Experience:
Essential:
- Experience of working within a fast-paced administrative role.
- Ability to prioritise and plan workload; work under own initiative.
- Ability to impart knowledge, skill and expertise to others in a coaching and supportive way.
- High proficiency in Microsoft Office packages.
- Professional, able to work under pressure in a fast-paced environment, maintaining focus.
- Detail conscious and able to identify missing components of information.
- Excellent communication skills both verbally and in writing.
- Ability to build effective relationships with a wide range of individuals.
Desirable:
- Experience of administration support for multiple stores / franchisees geographically spread.
- Experience within retail, telecommunications, franchising or multi-site operations.
This is a full-time permanent position, Monday – Friday, 09:00 – 17:30, with rota cover on Saturdays, currently one in five.
Get ready to dial into success and enjoy an array of incredible benefits along the way, including:
- Health Care Cash Plan
- Employee Discount Scheme offering you discounts with lots of stores
- Generous Pension Plan
- Above Statutory Holidays
- Company Events
If you’re organised, customer-focused and enjoy building relationships while keeping operations running smoothly, we would love to hear from you. Click ‘apply’ now.
Retail Operations Coordinator in Bracknell employer: Fonehouse
At Fonehouse, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters personal growth and development. Our supportive environment encourages new talent, providing comprehensive training and coaching to help you thrive in your sales career. With competitive benefits, including a health care cash plan, generous holidays, and exciting commission opportunities, you'll find a rewarding and fulfilling career path in our close-knit team based in Bracknell.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Operations Coordinator in Bracknell
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Fonehouse, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Fonehouse!
We think you need these skills to ace Retail Operations Coordinator in Bracknell
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Fonehouse, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Fonehouse and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Fonehouse that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Fonehouse
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
