At a Glance
- Tasks: Provide exceptional customer service via live chat, phone, and email.
- Company: Join Fonehouse, a leading mobile phone provider with a vibrant team culture.
- Benefits: Competitive salary, monthly bonuses, 22 days holiday, and career progression.
- Other info: Enjoy social activities and a supportive work environment.
- Why this job: Be the first point of contact for customers and help them find the latest tech.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 22000 - 28000 £ per year.
At Fonehouse we like to connect customers with things they love, through a seamless personal experience. We achieve this through our dedicated contact centre teams and currently have some exciting opportunities for the right people to join us. If you love working with a team, providing great experience to customers and like to help people get the best and latest tech, then this may be the opportunity for you.
We work with large network providers to bring great mobile phone deals to our customers. We have a base of million customers with our online business equating to over 70% of our sales. These roles within our contact centre will be supporting the success of this business by being the first point of contact for our valuable customers.
Main duties:
- Providing exceptional customer service to new and existing customers, via communication channels (live chat, telephone and email).
- Will be able to work under their own initiative and alongside fellow team colleagues.
- Able to achieve realistic key performance indicators and targets.
- You will be highly motivated to provide solutions on a first-time resolution basis.
The ideal candidate will have:
- Great knowledge of Microsoft Office 365 products.
- Excellent communication skills both verbal and written to deal with calls, live chat and email.
- Experience of working within a customer service environment.
- The ability to work in a fast-paced industry.
- Want to work somewhere where you are valued as a team member.
In return we offer:
- Competitive salary.
- Individual monthly bonus based on performance.
- Opportunity for career progression.
- 22 days holiday plus bank holidays.
- Pension scheme.
- Social activities.
- Free parking.
Schedule:
- Permanent Contract.
- 7.5-hour shift.
- Occasional weekend working.
If you think you have what it takes to be a member of our Customer Service team, then please apply now.
Customer Service Advisor in Bracknell employer: Fonehouse
At Fonehouse, we pride ourselves on fostering a vibrant work culture where every team member is valued and empowered to excel. With competitive salaries, individual performance bonuses, and ample opportunities for career progression, our Customer Service Advisors play a crucial role in connecting customers with the latest technology. Located in a dynamic environment, we also offer social activities and a supportive team atmosphere, making Fonehouse an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bracknell
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fonehouse. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different situations in the role.
✨Tip Number 3
Show off your tech knowledge! Since you'll be helping customers with mobile phone deals, brush up on the latest tech trends and products. Being able to discuss these confidently can really impress your interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our awesome team!
We think you need these skills to ace Customer Service Advisor in Bracknell
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've provided exceptional support in the past, so share specific examples that showcase your skills and achievements.
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we do and how they can contribute to our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Fonehouse
✨Know the Company
Before your interview, take some time to research Fonehouse. Understand their values, the services they offer, and their customer base. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Highlight situations where you resolved issues on the first attempt, as this aligns perfectly with what they’re looking for in a candidate.
✨Practice Communication
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with both verbal and written communication.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle certain customer service scenarios. Think about common challenges in customer service and prepare your responses. This will demonstrate your problem-solving abilities and readiness to tackle real-life situations.
