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- Tasks: Be the friendly face of our hotel, managing guest enquiries and ensuring fantastic experiences.
- Company: Join Crerar Hotels, where we create unforgettable guest experiences in stunning locations.
- Benefits: Enjoy instant wage access, health rewards, career development, and exclusive discounts at our hotels.
- Why this job: This role offers a chance to thrive in hospitality while working in breathtaking locations.
- Qualifications: A can-do attitude, excellent communication skills, and hospitality experience are preferred.
- Other info: Celebrate your milestones with our recognition scheme and enjoy training opportunities.
Join Crerar Hotels where passion meets hospitality! Are you looking for a rewarding career in hospitality? At Crerar Hotels, we believe in creating unforgettable experiences for our guests and that starts with YOU! Whether you're an experienced professional or just starting out, we have fantastic opportunities across our stunning hotels in Scotland and in the Lake District.
As a Receptionist at Crerar Hotels, are you friendly, efficient, and motivated? If you thrive as the welcoming face of the hotel and take pride in being the first point of contact, you'll be a perfect fit for our customer-focused reception team. We're looking for someone who excels at creating fantastic customer experiences, with a professional appearance, excellent communication skills, and a strong phone manner. A can-do attitude and experience in the hospitality industry will give you a strong advantage.
Your responsibilities will include:
- Delivering high-quality service
- Managing guest enquiries
- Answering calls
- Handling daily banking tasks
- Working with hotel booking and CRM systems
With a quick learning ability and confidence in upselling the hotel's amenities, you'll play a vital role in ensuring our guests have a memorable stay.
Why work with us? On top of the fantastic benefits below, we offer a salary/hourly rate of £12.71. At Crerar Hotels, we truly value our team, and that's why we offer:
- Wagestream: Get instant access to your earned wages when you need them.
- YuLife: Enjoy health and well-being rewards, Employee Assistance Programme (EAP), and Virtual GP appointments.
- Echo: Our brand-new communications platform keeps you connected and engaged.
- Career Development: We invest in our people with fantastic training and progression opportunities.
- Employee recognition and reward scheme: Celebrating anniversaries from 1 year onwards with incredible awards, vouchers, and extra holiday days.
- Exclusive Discounts: Stay, dine, and relax at our beautiful hotels at special team rates.
- Work in Breathtaking Locations: From the Scottish Highlands to coastal escapes, our hotels are truly spectacular!
Be part of something special. Come and join a team that cares about its people and delivers amazing experiences every day. Apply now and start your journey with Crerar Hotels!
Contact Detail:
Fonab Castle Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with Crerar Hotels and their values. Understanding their commitment to creating unforgettable experiences will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since a strong phone manner is essential for this role, consider role-playing common scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your customer service skills by sharing specific examples from your past experiences. Think about times when you went above and beyond for a guest or resolved a challenging situation effectively.
✨Tip Number 4
Research the hotel booking and CRM systems commonly used in the industry. Familiarity with these tools can give you an edge, demonstrating your readiness to hit the ground running in the role.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Receptionist position at Crerar Hotels. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your motivation to work at Crerar Hotels. Mention specific aspects of the company that attract you, such as their commitment to creating unforgettable guest experiences.
Highlight Relevant Experience: In your CV, emphasise any previous experience in customer service or hospitality. Include examples of how you've successfully managed guest enquiries or handled challenging situations to demonstrate your suitability for the role.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Receptionist role.
How to prepare for a job interview at Fonab Castle Hotel
✨Show Your Personality
As a Receptionist, you'll be the first point of contact for guests. Make sure to showcase your friendly and approachable nature during the interview. Smile, maintain eye contact, and let your enthusiasm for hospitality shine through.
✨Demonstrate Communication Skills
Excellent communication is key in this role. Prepare to discuss how you've effectively handled guest enquiries or difficult situations in the past. Use clear and concise language, and don't hesitate to ask questions to show your engagement.
✨Highlight Relevant Experience
If you have previous experience in hospitality, make sure to mention it! Discuss specific tasks you've handled, such as managing bookings or upselling services, to demonstrate your capability and understanding of the role.
✨Research Crerar Hotels
Familiarise yourself with Crerar Hotels' values and offerings. Being knowledgeable about their locations and services will not only impress your interviewers but also help you align your answers with the company's ethos.
