Medical Receptionist in Warrington

We are looking to recruit a medical receptionist/administrator for 25 hours per week to join our friendly and supportive team.

Rota

• Monday Day Off
• Tuesday 13:30 - 18:30
• Thursday 8:00 - 13:00
• Friday 8:30 - 13:30

Previous experience working as a GP medical receptionist is desirable but not essential. The role of the medical receptionist/administrator is very demanding therefore the ideal candidate will need to possess excellent communication and organisation skills. Being able to work as part of a team and own initiative is essential. Experience working within a fast-paced office environment would be advantageous.

Main duties of the job

• Opening and preparing premises in the morning.
• Book in, amend and cancel patient appointments.
• Respond or redirect patient requests.
• Create new patients on the clinical system.
• Produce repeat prescriptions according to practice procedures.
• Workflow - ensuring letters are scanned into patient records within 24 - 48 hours.
• Ensure correspondence, reports, results are coded and filed in the patient record.
• Signposting patients to appropriate services.
• Filtering out the e-consults to direct to the appropriate person.
• Supporting the medical secretaries with referrals and administration.

The skills we are looking for are:

• Excellent communication and organisation skills
• Accuracy
• Ability to work under pressure
• Ability to prioritise workload
• Ability to work as part of a team and own initiative

About us

Current practice team includes Partners, Management Team, Registrars, Nursing Team, Reception/Administration Team, and additional ARRS staff including Clinical Pharmacist, Pharmacy Technician, FCP, Care Co-ordinator, GP Assistant, Nurse Associate, Social Prescriber, Health & Wellbeing coach. As a long-established training practice, we are keen for all Partners and staff to continue with lifelong training and to develop their roles.

Job responsibilities

The purpose of the post is to provide a high-quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. The person will be expected to act as the first point of contact for patients contacting the Practice, and to portray the Practice in the highest possible professional basis.

Main Duties And Responsibilities

• Opening and preparing the premises punctually in the morning.
• Greet patients and visitors to the practice.
• Book in, amend and cancel patient appointments in line with practice appointments procedures ensuring optimum efficiency of the appointment system.
• Ensure that patients without appointments but who need urgent consultations are booked into appropriate slots and referred to a GP where necessary.
• Receive and accurately record requests for home visits, and print off home visit summary sheets.
• Ensure computerised appointment system is up-to-date.
• Respond and/or redirect all patient and visitor requests accordingly.
• Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
• Creation of new patients records on the clinical computer system.
• Advising patients of relevant charges for private services, accept payment and issue receipts for same.
• Taking and recording messages.
• Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.
• Workflow (scanning) ensuring letters are scanned onto patients records within 24 to 48 hours (maximum) of receipt, and coded appropriately.
• Ensure correspondence, reports, results etc. are coded and filed electronically in correct patient record.
• Care Navigation (Patient Adviser) signposting patients to appropriate services.
• Ensure reception and waiting areas are kept neat and tidy.
• Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
• Undertake administration tasks as allocated on rota organised by Senior Receptionist.
• Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
• Flexibility to cross cover sickness and holidays.
• Check emails on a daily basis.
• Opening and distributing mail.
• Circulating messages appropriately using electronic systems.
• Office evening closedown procedure.
• Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Person Specification

• Qualifications: GCSE Grade A-C
• Experience: Experience working with the public, experience working as part of a team, experience of work within a confidential nature, experience working as a receptionist/administrator, experience working as a medical receptionist/administrator within a GP practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.