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- Tasks: Lead a dynamic team, drive sales, and create an engaging customer experience.
- Company: Join Follett, a leader in campus retail with a strong community focus.
- Benefits: Earn $18.00 - $22.00 per hour with opportunities for growth and mentorship.
- Other info: Enjoy a vibrant work environment with a commitment to inclusion and teamwork.
- Why this job: Be part of a mission that supports education and fosters school spirit.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 18 - 22 £ per hour.
Join the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations. Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education.
Pay Rate: $18.00 - $22.00 per hour
Position Overview: As a Campus Store Leader, you will support a Market Leader or Campus Store Manager overseeing store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience. You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations. Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.
Responsibilities:
- Driving Results/Sales: Execute store plans and daily operations for both traditional and rush (peak) periods consistent with company objectives.
- Execute sales promotions and special events (store, campus, community).
- Partner with store leadership to review store financials.
Campus Retail Team Leader - Penn State Berks in Reading employer: Follett
Contact Detail:
Follett Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Campus Retail Team Leader - Penn State Berks in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections at Penn State Berks or in the retail industry. A friendly chat can lead to insider info about job openings and even referrals, which can give you a leg up in the hiring process.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for education and retail shine through. Share stories that highlight your leadership skills and how you’ve driven results in past roles—this is your chance to stand out!
✨Tip Number 3
Do your homework! Research Follett’s values and recent initiatives. Being able to discuss how you align with their mission and how you can contribute to their goals will impress the hiring team and show you’re genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Follett team. Don’t miss out on this opportunity!
We think you need these skills to ace Campus Retail Team Leader - Penn State Berks in Reading
Some tips for your application 🫡
Show Your Passion for Education: When writing your application, let your enthusiasm for education and community shine through. We want to see how you connect with our mission of supporting a lifetime of learning!
Tailor Your Experience: Make sure to highlight any relevant experience that aligns with the Campus Retail Team Leader role. We love seeing how your past roles have prepared you to drive results and lead a team effectively.
Be Authentic: Don’t be afraid to show your personality! We value authenticity, so let us get to know the real you in your application. Share your unique perspective on customer service and teamwork.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining our team!
How to prepare for a job interview at Follett
✨Know Your Follett Values
Before the interview, take some time to familiarise yourself with Follett's core values. Think about how your personal values align with theirs, especially 'One Team' and 'Put People First'. Be ready to share examples from your past experiences that demonstrate these values in action.
✨Showcase Your Leadership Skills
As a Campus Retail Team Leader, you'll need to drive results through your team. Prepare specific examples of how you've successfully led a team in the past, focusing on mentorship and development. Highlight any sales growth you achieved and how you motivated your team to reach their goals.
✨Understand the Business Metrics
Brush up on key financial metrics relevant to retail operations. Be prepared to discuss how you would use these metrics to drive store performance. Showing that you can analyse financials and make data-driven decisions will impress the interviewers.
✨Engage with Customer Service Scenarios
Customer service is crucial in this role. Think of scenarios where you provided exceptional service or resolved conflicts effectively. Be ready to discuss how you would ensure an engaging customer experience in the store, especially during peak periods.