At a Glance
- Tasks: Manage operations of a 16-bed supported housing project and support vulnerable individuals.
- Company: The Rainbow Centre, dedicated to preventing homelessness and transforming lives.
- Benefits: Flexible hours, supportive team environment, and the chance to make a real difference.
- Other info: Embrace diversity and inclusion while working in a dynamic and impactful role.
- Why this job: Join us in our mission to fight homelessness and create a safe space for those in need.
- Qualifications: Experience in housing management and a passion for supporting vulnerable communities.
Are you passionate about supporting vulnerable people and making a difference in your community? Join us in our mission to prevent homelessness and transform lives! The Rainbow Centre is seeking a diligent and empathetic Supported Housing Manager to manage the operations of their new 16-bed supported housing project in Folkestone. Your responsibilities, encompassing property maintenance, administration, client relations, and staff and rotas, are focused on ensuring a secure and supportive environment for our clients. Reporting to the CEO and based primarily at the Supported Housing site, your role will involve working closely with the Homeless Support Service (HSS) Manager, so building strong relationships with the HSS team and the wider organisation is essential. This is a flexible role offered on a 37.5 hours-per-week rota and may include evening, weekend and bank holiday hours. The Rainbow Centre is committed to equality, diversity, and inclusion, and welcomes applications from all sections of the community.
Purpose
As the Supported Housing Manager, you will oversee the daily operations of Hamlet House, a 16-bed Emergency and Supported Housing Service. Your responsibilities include property maintenance, administration, and client relations, ensuring a secure and supportive environment for clients. Your work is central to our mission to fight homelessness and ensure client safety. Building a good relationship with the Homeless Support Service (HSS) Manager and team is essential.
Principal Responsibilities
- Oversee daily management of Hamlet House compliance (safety checks, etc.).
- Coordinate repairs, maintenance, and manage contractors.
- Finalise and implement policies and procedures for running Hamlet House, including a system for checking client entry and exit, and daily monitoring to ensure they are safe and well.
- Work with the HSS team on client screening, licensing, and paperwork.
- Manage admissions, departures, licence renewals, and vacancies.
- Work with legal staff to resolve licence violations and evictions.
- Manage eviction processes when needed.
- Collect rents, deposits, and process transactions.
- Provide postal management for clients at Hamlet House.
- Handle complaints, enforce rules, and address community concerns.
- Inspect property, supervise cleaning, linen, and laundry.
- Develop and manage building and capital improvement budgets.
- Organise and attend property meetings and training.
- Keep records and present them to Rainbow Centre meetings as needed.
- Ensure all client data in Inform is up to date. Accurate records must support DWP housing payments and comply with partner requirements.
- Recruiting and supporting concierge and cleaning staff, and also organising their rotas.
The Housing Officer position is integral to supporting the Rainbow Centre's objectives and values. The line manager may assign additional responsibilities as necessary to further the organisation’s mission.
Knowledge and Experience
- Proven work experience as a Housing Officer or similar role.
- Knowledge of Supported Housing laws and regulations.
- Proficiency in property management.
- Awareness of the challenges in the homelessness sector, population needs, and support options for individuals facing long-term homelessness is desirable.
- Project management experience is essential. Ability to set and meet clear targets, track outcomes, and collaborate with others to achieve results.
- Experience in developing and maintaining effective administration, evaluation and monitoring systems and preparing reports.
Skills and Abilities
- Ability to interact and liaise with a variety of stakeholders, including clients, maintenance staff, HSS team and the public.
- Good administration and communication skills, including competence in Microsoft Office applications, and Inform, our CRM database.
- Ability to manage and supervise staff.
- Excellent organisational and multitasking abilities.
- Good educational background with excellent literacy and communication skills. (Essential)
- Basic maintenance (Handyperson) skills are desirable.
- Self-motivated, able to use initiative and work on a self-directed basis, yet also proactive, flexible, and a team player.
- Empathy and the ability to support vulnerable people from disadvantaged, marginalised, or socially excluded backgrounds.
- An understanding and empathy with the Christian ethos of honesty, trust and respect.
Supported Housing Manager in Folkestone employer: Folkestone Rainbow Centre
The Rainbow Centre is an exceptional employer dedicated to making a meaningful impact in the community by preventing homelessness and transforming lives. With a strong commitment to equality, diversity, and inclusion, we offer a supportive work culture that values empathy and collaboration, alongside opportunities for professional growth within our innovative housing projects in Folkestone. Join us to be part of a passionate team where your contributions directly enhance the lives of vulnerable individuals, all while enjoying flexible working hours and a fulfilling mission-driven environment.
StudySmarter Expert Advice🤫
We think this is how you could land Supported Housing Manager in Folkestone
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Folkestone Rainbow Centre.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Folkestone Rainbow Centre.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Folkestone Rainbow Centre.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Folkestone Rainbow Centre. Apply directly through us to stand out!
We think you need these skills to ace Supported Housing Manager in Folkestone
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Folkestone Rainbow Centre. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Supported Housing Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Folkestone Rainbow Centre
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Folkestone Rainbow Centre. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
