At a Glance
- Tasks: Support key council systems, ensuring smooth and efficient operations.
- Company: Join a forward-thinking council with a commitment to community service.
- Benefits: Enjoy flexible hours, generous leave, and health initiatives.
- Other info: Hybrid role with great work-life balance and career growth opportunities.
- Why this job: Make a real difference in local governance while developing your skills.
- Qualifications: Knowledge of Revenues & Benefits legislation and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
As a System Support Officer, you will support the day-to-day operation of the council’s key business-critical systems across Revenues, Benefits, Housing and related services. Working within the Digital Services team, you will ensure systems run smoothly, securely and efficiently, with minimal downtime. You will manage and monitor system jobs, interfaces and reconciliations, resolve system issues, and work closely with internal teams and external software suppliers.
The role includes testing and implementing system upgrades, legislative changes and new releases, often to tight deadlines, ensuring systems continue to meet service and statutory requirements. You will also produce reports and management information using system reporting and query tools, and play an active role in identifying opportunities to improve processes, increase automation and support the council’s digital transformation objectives. You will play a key role in deploying updates that affect major financial flows and support essential council functions.
Qualifications and Experience
- Experience and knowledge of Revenues & Benefits legislation.
- Experience with NEC Revenues & Benefits systems and integrations.
- Experience with dealing with calls and responding to queries.
- Skills in query-writing and interpreting management information.
This is a hybrid position, requiring a minimum on-site presence of one day per week at the Civic Centre offices in Folkestone.
Benefits
- Flexible, agile and hybrid working arrangements.
- Generous annual leave: up to 31 days + bank holidays, plus birthday leave and Christmas office closure.
- Flexi-time scheme to support work-life balance.
- Local Government Pension Scheme.
- Health & wellbeing initiatives, including an Employee Assistance Programme.
- Reimbursement of professional membership subscriptions.
- Salary sacrifice schemes: cycle to work and lease car options.
- Corporate discount schemes for shopping, entertainment, gym memberships, days out and more.
- Great location: centrally based, close to transport links and free office parking.
We’re proud of our positive workplace culture built around four core values: Customer First, One Team, Thinking Ahead and Performance Counts. We’re committed to equality, diversity and inclusion, and welcome applications from all backgrounds, including disabled applicants and the Armed Forces community.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. Interviews are due to be held on 28th / 29th July.
For an informal discussion about the role please contact Mark Mullender – Systems Support Team Leader: Mark.Mullender@folkestone-hythe.gov.uk
How to apply: Please apply online via the link provided below. Please note that we do not accept CVs without a fully completed application form.
Systems Support Officer in Folkestone employer: Folkestone Hythe
Folkestone & Hythe District Council is an excellent employer that prioritises employee wellbeing and development, offering flexible working arrangements and a generous leave package, including up to 31 days of annual leave plus additional benefits. With a strong commitment to equality, diversity, and inclusion, the council fosters a collaborative work culture where your contributions directly impact the local community, making this role not just a job, but a meaningful career opportunity.
