At a Glance
- Tasks: Support residents with telecare equipment to enhance their independence and safety.
- Company: Folkestone & Hythe District Council, a community-focused organisation.
- Benefits: Permanent role with full-time hours and a supportive team environment.
- Other info: Opportunity for career growth in a collaborative and dynamic setting.
- Why this job: Make a real difference in vulnerable residents' lives while developing your skills.
- Qualifications: Experience in telecare or similar roles, strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a proactive and customer‑focused Telecare Support Officer to join our Lifeline service, supporting residents to live safely and independently in their own homes. If you enjoy working both independently and as part of a team, have great communication skills, and want to make a meaningful impact, this could be the role for you.
About the Role
As a Telecare Support Officer, you will play a vital role in delivering the Lifeline service by installing, maintaining, and promoting telecare equipment to residents, professionals and community groups. Your work will directly support vulnerable people and help improve quality of life across the district.
Key Responsibilities
- Installing, maintaining and troubleshooting Telecare equipment in customers’ homes.
- Explaining equipment clearly to customers and supporting safe, confident use.
- Managing referrals, appointments and customer records accurately and sensitively.
- Promoting the Lifeline service to professionals, community groups and residents.
- Contributing to service improvements, including testing and adopting new technology.
About You
We’re looking for someone who is practical, organised and passionate about delivering excellent customer service with strong communication skills and the ability to explain technical information. Experience working in a telecare or similar environment is essential and you will need to have the ability to travel across the district, and Kent, in an efficient and effective manner. Above all else if you want to make a positive difference to vulnerable residents lives, working in a varied, community focused role and being part of a supportive and collaborative team, then we want to hear from you!
As a Telecare Support Officer you will be providing a frontline service, with an expectation that you will work from the Civic Centre in Folkestone throughout the week.
The closing date for receipt of completed applications is 12pm on Friday 03 July 2026. Interviews are due to be held on Friday 17 July 2026.
How to apply
Please apply online via the link provided below. Please note that we do not accept CV's without a fully completed application form.
Internal Only - Telecare Support Officer in Folkestone employer: Folkestone Hythe
Folkestone & Hythe District Council is an excellent employer that prioritises community impact and employee development. Working as a Telecare Support Officer in the Civic Centre offers a supportive work culture, opportunities for professional growth, and the chance to make a meaningful difference in the lives of vulnerable residents. With a focus on collaboration and innovation, this role provides a fulfilling career path in a vital public service.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Only - Telecare Support Officer in Folkestone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Folkestone Hythe. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Folkestone Hythe before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Internal Only - Telecare Support Officer in Folkestone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Folkestone Hythe:Your cover letter is your chance to shine! Tell us why you want to work at Folkestone Hythe specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Folkestone Hythe!
How to prepare for a job interview at Folkestone Hythe
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
