At a Glance
- Tasks: Provide initial housing advice and support to those in need.
- Company: Folkestone & Hythe District Council, committed to community welfare.
- Benefits: Flexible hours, up to 31 days holiday, and excellent pension scheme.
- Other info: Hybrid working model with a supportive team environment.
- Why this job: Make a real difference by helping vulnerable households find housing solutions.
- Qualifications: Experience with vulnerable clients and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
Initial Housing Advice Officer (2 years fixed term)
Employer: Folkestone & Hythe District Council
Location: Civic Centre, Castle Hill Avenue, Folkestone, Kent, CT20 2QY / Flexible
Contract: Temporary
Working Pattern: Flexible Hours/Full Time
Hours: 37 hours per week. Hybrid working with Wednesdays in the office.
DBS Check:
The role
The post is based in our Housing Options Service, which assists households in housing need across the district and helps prevent homelessness wherever possible. The post will specifically deliver “triage” services for housing options, acting as the first point of contact for service users seeking housing advice, providing initial advice and assistance, direct intervention, and signposting to other services where appropriate.
About you
Candidates should demonstrate a strong commitment to delivering customer-focused housing advice and support services. Essential experience includes:
- Working with vulnerable clients and providing guidance on housing options, welfare benefits, and related support services.
- Proven ability to work collaboratively with partner agencies, including statutory and voluntary sector organisations.
- Experience managing complex and sensitive cases with professionalism and empathy.
- A good understanding of both public and private housing sectors is required, alongside awareness of the specific challenges facing vulnerable households.
- Strong organisational and IT skills, including effective use of Microsoft Office systems.
For further details, please see the attached job description and person specification.
Housing Options Triage Advisor – Hybrid & Flexible in Folkestone employer: Folkestone Hythe
Folkestone & Hythe District Council is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible working environment that supports a healthy work-life balance. With a comprehensive benefits package including generous holiday allowances, corporate memberships, and access to the Local Government Pension Scheme, employees are empowered to thrive both personally and professionally while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Options Triage Advisor – Hybrid & Flexible in Folkestone
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to housing advice and support services. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience with vulnerable clients and complex cases.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your organisational and IT skills, especially your proficiency with Microsoft Office. Bring examples of how you've used these skills in past roles to make a real impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Housing Options Triage Advisor – Hybrid & Flexible in Folkestone
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Options Triage Advisor role. Highlight your experience with vulnerable clients and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Customer Focus:Since this role is all about delivering customer-focused housing advice, share specific examples of how you've helped clients in the past. We love hearing about your success stories and how you’ve made a difference in people's lives!
Be Professional and Empathetic:When writing your application, remember to convey professionalism and empathy. This role involves managing sensitive cases, so let us know how you approach these situations with care and understanding. It’s all about connecting with those in need!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Folkestone Hythe
✨Know Your Stuff
Make sure you brush up on the key responsibilities of a Housing Options Triage Advisor. Understand the basics of housing advice, welfare benefits, and the challenges faced by vulnerable clients. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since this role involves working with vulnerable clients, it's crucial to demonstrate your ability to handle sensitive situations with care. Prepare examples from your past experiences where you've shown empathy and professionalism while assisting clients in need.
✨Collaborate Like a Pro
Highlight your experience working with partner agencies, both statutory and voluntary. Be ready to discuss how you've successfully collaborated with others to provide comprehensive support. This shows that you can work well in a team and understand the importance of community resources.
✨Get Tech-Savvy
Familiarise yourself with Microsoft Office systems and any other relevant software. Being organised and tech-savvy is essential for managing cases effectively. You might even want to mention specific tools or methods you use to stay organised during the interview.
