At a Glance
- Tasks: Manage and recover debts while supporting residents in financial difficulties.
- Company: Join Folkestone & Hythe District Council, a community-focused organisation.
- Benefits: Enjoy up to 31 days annual leave, flexible hours, and health support.
- Other info: Hybrid role with training provided and opportunities for career growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in administration and debt recovery, with strong communication skills.
The predicted salary is between 29096 - 35562 £ per year.
Employer: Folkestone & Hythe District Council
Location: Folkestone, Kent, CT20 2QY / Hybrid
Contract: Permanent
Working Pattern: Part Time
Hours: 21 hours per week.
DBS Check: Yes
Closing Date: 28/09/2026 at 23:59
Reference: GF01/26/344537
Are you an experienced administrator with a background in debt recovery, housing, revenues or benefits? Do you have excellent customer service skills, strong attention to detail and the ability to manage complex cases while delivering positive outcomes? If so, we'd love to hear from you. At Folkestone & Hythe District Council, we're looking for a proactive and customer-focused Housing Income & Corporate Debt Officer to join our Finance team. In this varied and rewarding role, you'll help maximise the collection of income owed to the council, support residents experiencing financial difficulties, and contribute to the delivery of high-quality services that make a real difference to our local community. This is a part-time opportunity for 21 hours per week. The working pattern will consist of Mondays, Tuesdays and Wednesdays.
About the role
- Manage and recover a range of debts, including rent arrears, housing benefit overpayments and sundry debts.
- Work with customers to establish sustainable payment arrangements and provide support to help prevent arrears from escalating.
- Process payments, refunds, credits and debt recovery actions accurately and efficiently.
- Deal with insolvencies, breathing space cases and other time-sensitive correspondence.
- Prepare cases for further recovery action, including court proceedings where appropriate.
This is a hybrid role, which requires a minimum office presence of one day per week in our Civic Centre offices in Folkestone. The successful applicant will be provided with full training, which will require an increased office presence in the training period.
About you
- Good standard of education including Maths and English, or equivalent relevant experience.
- Recent experience in an administrative role within a debt recovery, housing, revenues or benefits environment.
- Strong IT skills, including Microsoft Office applications.
- Excellent written and verbal communication skills.
- The ability to interpret legislation, policies and procedures and apply them to individual cases.
- A professional, customer-focused approach.
- Strong organisational skills with the ability to prioritise workloads and meet deadlines.
- High levels of accuracy and attention to detail.
- The ability to work both independently and as part of a team.
Why join us?
- Up to 31 days annual leave plus bank holidays
- Flexi-time scheme, birthday leave and Christmas office closure.
- Access to the Local Government Pension Scheme.
- Health and wellbeing support, including an Employee Assistance Programme.
- Reimbursement of professional membership subscriptions.
- Cycle to work and lease car salary sacrifice schemes.
- Free office parking and a convenient town centre location.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. Subject to a high volume of applications, an additional shortlisting exercise may be used. For an informal discussion about this role please contact Sharon Davy - Housing Income & Corporate Debt Team Leader, by email: Sharon.Davy@folkestone-hythe.gov.uk
Closing date: 23:59 on 28th September 2026
Housing Income & Corporate Debt Officer (21 Hours Per Week) in Folkestone employer: Folkestone Hythe
Folkestone & Hythe District Council is an excellent employer, offering a supportive work culture that values collaboration and professional development. Employees benefit from a hybrid working model, competitive remuneration, and opportunities for growth within the finance team, making it a rewarding place to contribute to local governance and community well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Income & Corporate Debt Officer (21 Hours Per Week) in Folkestone
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We think you need these skills to ace Housing Income & Corporate Debt Officer (21 Hours Per Week) in Folkestone
Some tips for your application 🫡
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How to prepare for a job interview at Folkestone Hythe
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Since you're diving into financial controlling, be ready to crunch some numbers during the interview. Brush up on key financial concepts and be prepared for technical questions about budgeting, forecasting, and variance analysis. Practicing some numerical problems will really help us shine!
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With part-time roles, employers want to see that we can effectively manage our time. Be ready to discuss our availability and how we plan to balance work and other commitments. We should convey our motivation and readiness to contribute without compromising quality!
