At a Glance
- Tasks: Support residents and businesses by processing property search requests accurately.
- Company: Join Folkestone & Hythe District Council, a supportive local authority.
- Benefits: Enjoy flexible working, generous leave, and health initiatives.
- Other info: Hybrid role with excellent career growth and training opportunities.
- Why this job: Make a real difference in the property market while developing your skills.
- Qualifications: Attention to detail, strong communication, and IT skills required.
The predicted salary is between 28000 - 30354 £ per year.
Employer: Folkestone & Hythe District Council
Salary: £26,844 - £32,747 (Grade C/D) Depending on skills and experience
Location: Folkestone, Kent, CT20 2QY / Hybrid
Contract: Permanent
Working Pattern: Full Time Hours: 37 hours per week.
DBS Check: Yes
Closing Date: 06/08/2026 at 08:59
Reference: SR/26/342025
Are you detail-oriented, customer-focused and looking for a role where your work directly supports residents, businesses and property transactions across the district? We are seeking a Customer Support Officer (Local Land Charges) to join our Customer Support Team. This is an exciting opportunity to develop specialist knowledge in a statutory local authority service that plays a vital role in the conveyancing process and property market.
About the Role
As a Customer Support Officer (Local Land Charges), you will be responsible for the administration and maintenance of the Local Land Charges Register and for processing property search requests accurately and within statutory timescales. Working closely with colleagues across the council, solicitors, conveyancers, residents and external organisations, you will help ensure that property transactions are supported by high-quality, reliable information. Please note that the job description covers all areas of work within the Customer Support Team; however, this post will focus primarily on Local Land Charges. This is a hybrid role, which requires a minimum office presence of one day per week in our Civic Centre offices in Folkestone. Full training will also be provided, which will require an increased office presence in the training period.
About You
- Has excellent attention to detail and a high level of accuracy.
- Can interpret information and apply procedures consistently.
- Has strong organisational skills and can manage competing priorities.
- Is confident communicating with customers and stakeholders.
- Has good IT skills and experience of working with databases and information systems.
- Is committed to delivering excellent customer service.
We'd particularly like to hear from you if you have:
- Experience of Local Land Charges in a local government.
- Knowledge of Local Land Charges legislation, processes and requirements.
- Experience with Salesforce platforms is advantageous.
Why Join Folkestone & Hythe District Council?
- We offer a comprehensive, people focused rewards package designed to support your wellbeing, development and work-life balance.
- Flexible, agile and hybrid working arrangements.
- Generous annual leave: up to 31 days + bank holidays, birthday leave and Christmas office closure.
- Flexi-time scheme to support work-life balance.
- Local Government Pension Scheme.
- Health & wellbeing initiatives, including an Employee Assistance Programme.
- Reimbursement of professional membership subscriptions.
- Salary sacrifice schemes: cycle to work and lease car options.
- Corporate discount schemes for shopping, entertainment, gym memberships, days out and more.
- Great location: centrally based, close to transport links and free office parking.
Our Values
We’re proud of our positive workplace culture built around four core values: Customer First, One Team, Thinking Ahead and Performance Counts. We’re committed to equality, diversity and inclusion, and welcome applications from all backgrounds, including disabled applicants and the Armed Forces community.
Closing Date: 08:59 on 6th August 2026. Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. Interview date is to be confirmed. For an informal discussion about the role please contact Rebecca Blaszkowicz – Customer Support Manager: Rebecca.Blaszkowicz@folkestone-hythe.gov.uk
Customer Support Officer (Local Land Charges) in Folkestone employer: Folkestone Hythe
Folkestone & Hythe District Council is an excellent employer that prioritises employee wellbeing and development, offering flexible working arrangements and a generous leave package, including up to 31 days of annual leave plus additional benefits. With a strong commitment to equality, diversity, and inclusion, the council fosters a collaborative work culture where your contributions directly impact the local community, making this role not just a job, but a meaningful career opportunity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Officer (Local Land Charges) in Folkestone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Folkestone Hythe. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Folkestone Hythe before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Officer (Local Land Charges) in Folkestone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Folkestone Hythe:Your cover letter is your chance to shine! Tell us why you want to work at Folkestone Hythe specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Folkestone Hythe!
How to prepare for a job interview at Folkestone Hythe
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
