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- Tasks: Support vulnerable tenants in independent living and ensure their safety and wellbeing.
- Company: Folkestone & Hythe District Council, a community-focused organisation.
- Benefits: Flexible hours, permanent contract, and the chance to make a real difference.
- Why this job: Join a dynamic team and help improve lives in your community.
- Qualifications: Experience in housing management and a passion for customer service.
- Other info: Opportunity for personal growth and collaboration with various partners.
The predicted salary is between 24000 - 36000 £ per year.
Folkestone & Hythe District Council is looking for an experienced housing worker to join our dynamic and effective Independent Living team. You will be responsible for delivering a comprehensive, customer-focused housing service to FHDC tenants living in Independent Living (sheltered housing) schemes. The Independent Living Team delivers intensive housing management to older and vulnerable tenants so that they can sustain their tenancies and live in a safe environment.
Key duties include:
- Signing up new tenants into their homes
- Dealing with reports of anti-social behaviour
- Tenancy management
- Dealing with residents' queries
- Carrying out scheme surgeries and meetings
- Carrying out an annual wellbeing plan with all tenants
- Assessing the suitability of applicants for Independent Living accommodation
- Ensuring the safety of the schemes you manage is maintained through weekly scheme inspections, with fire safety of the utmost importance
The post involves working closely with other Neighbourhoods staff, internal and external partners including the council's Community Safety Unit, social services, Kent Police and Police Community Support Officers plus Kent County Council Wardens.
We are looking for someone who can demonstrate that they are committed to excellent customer service and who understands the complex issues that can arise in social housing. The ability to be flexible, adapt to change, and work under pressure in managing your own caseload is also essential for this post.
Requirements:
- Experience of working within a housing management team or similar
- Sound knowledge of relevant housing legislation and current issues in social housing
- Confidence, enthusiasm, and a flexible approach
- A full driving licence and access to your own car is required for this post in order to undertake the duties of the role effectively
This post requires an enhanced DBS check.
The closing date for the receipt of all completed application forms is 9am on Monday 5th January. Interviews will be held on Tuesday 13th January 2025.
For an informal discussion about this post please contact Jan Hatcher, Independent Living Team Leader.
Please apply online via the link provided below.
Pensions Officer - Part Time in Folkestone employer: Folkestone & Hythe District Council
Contact Detail:
Folkestone & Hythe District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Officer - Part Time in Folkestone
✨Tip Number 1
Get to know the company! Research Folkestone & Hythe District Council and their Independent Living team. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work there, which can give you an edge over other candidates.
✨Tip Number 3
Prepare for those tricky questions! Think about how your experience aligns with the key duties mentioned in the job description. Practise your responses to common interview questions, especially around customer service and housing management.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Pensions Officer - Part Time in Folkestone
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in housing management and customer service. We want to see how your skills align with the role of a Pensions Officer, so don’t hold back on showcasing your relevant achievements!
Showcase Your Flexibility: Since the job requires adaptability and the ability to work under pressure, share examples from your past where you successfully managed changing situations. We love seeing candidates who can think on their feet and handle challenges with ease!
Highlight Your Knowledge: Demonstrate your understanding of housing legislation and current issues in social housing. We’re looking for someone who knows the ins and outs of the field, so make sure to mention any relevant training or experiences that showcase your expertise.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Folkestone & Hythe District Council.
How to prepare for a job interview at Folkestone & Hythe District Council
✨Know Your Stuff
Make sure you brush up on your knowledge of housing legislation and current issues in social housing. Being able to discuss these topics confidently will show that you're not just interested in the role, but that you understand the complexities involved.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, think of specific examples from your past experiences where you've gone above and beyond for a tenant or client. Be ready to share these stories during the interview to demonstrate your commitment.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like dealing with anti-social behaviour or managing a caseload under pressure. Practise how you would handle these scenarios, focusing on your problem-solving skills and adaptability.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest and helps you gauge if the position is the right fit for you.
