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- Tasks: Support vulnerable tenants in independent living and ensure their safety and wellbeing.
- Company: Join Folkestone & Hythe District Council, a community-focused charity.
- Benefits: Flexible hours, meaningful work, and the chance to make a real difference.
- Why this job: Empower others while gaining valuable experience in housing management.
- Qualifications: Experience in housing management and a passion for customer service.
- Other info: Dynamic team environment with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Folkestone & Hythe District Council (FHDC) is looking for an experienced housing worker to join our dynamic and effective Independent Living team. You will be responsible for delivering a comprehensive, customer-focused housing service to FHDC tenants living in Independent Living (sheltered housing) schemes. The Independent Living Team delivers intensive housing management to older and vulnerable tenants so that they can sustain their tenancies and live in a safe environment.
Key duties include:
- Signing up new tenants into their homes
- Dealing with reports of anti-social behaviour
- Tenancy management
- Dealing with residents' queries
- Carrying out scheme surgeries and meetings
- Carrying out an annual wellbeing plan with all tenants
- Assessing the suitability of applicants for Independent Living accommodation
- Ensuring the safety of the schemes you manage is maintained through weekly scheme inspections, with fire safety of the utmost importance
The post involves working closely with other Neighbourhoods staff, internal and external partners including the council's Community Safety Unit, social services, Kent Police and Police Community Support Officers plus Kent County Council Wardens.
We are looking for someone who can demonstrate that they are committed to excellent customer service and who understands the complex issues that can arise in social housing. The ability to be flexible, adapt to change, and work under pressure in managing your own caseload is also essential for this post.
Requirements:
- Experience of working within a housing management team or similar
- Sound knowledge of relevant housing legislation and current issues in social housing
- Confidence, enthusiasm, and a flexible approach
- A full driving licence and access to your own car is required for this post in order to undertake the duties of the role effectively
This post requires an enhanced DBS check.
The closing date for the receipt of all completed application forms is 9am on Monday 5th January. Interviews will be held on Tuesday 13th January 2025.
For an informal discussion about this post please contact Jan Hatcher, Independent Living Team Leader.
Please apply online via the link provided below.
Facilities Officer (Part time) - Charity in Folkestone employer: Folkestone & Hythe District Council
Contact Detail:
Folkestone & Hythe District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Officer (Part time) - Charity in Folkestone
✨Tip Number 1
Get to know the company! Research Folkestone & Hythe District Council and their Independent Living team. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the team culture and what they really value in a candidate, which can be a game-changer for your interview prep.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to housing management and customer service. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Facilities Officer (Part time) - Charity in Folkestone
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in housing management and customer service. We want to see how your skills align with the role of Facilities Officer, so don’t hold back on showcasing your relevant achievements!
Show Your Passion: Let your enthusiasm for helping vulnerable tenants shine through in your application. We’re looking for someone who genuinely cares about making a difference, so share any personal experiences or motivations that drive you to work in this field.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our Independent Living team.
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Folkestone & Hythe District Council.
How to prepare for a job interview at Folkestone & Hythe District Council
✨Know Your Stuff
Make sure you brush up on your knowledge of housing legislation and the specific challenges faced in social housing. Being able to discuss these topics confidently will show that you're not just interested in the role, but that you understand its complexities.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, think of examples from your past experiences where you've gone above and beyond for clients or tenants. Be ready to share these stories during the interview to demonstrate your commitment to helping others.
✨Be Ready for Scenario Questions
Prepare for questions that might ask how you would handle specific situations, like dealing with anti-social behaviour or managing a tenant's concerns. Practising your responses can help you feel more at ease and articulate during the interview.
✨Flexibility is Key
This role requires adaptability, so be prepared to discuss times when you've had to adjust to changes or manage multiple tasks under pressure. Highlighting your flexibility will show that you're a great fit for the dynamic environment of the Independent Living team.
