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- Tasks: Support vulnerable tenants in independent living, ensuring their safety and wellbeing.
- Company: Folkestone & Hythe District Council, a community-focused organisation.
- Benefits: Flexible hours, permanent contract, and the chance to make a real difference.
- Why this job: Join a dynamic team and help improve lives in your community.
- Qualifications: Experience in housing management and a passion for customer service.
- Other info: Full driving licence required; enhanced DBS check needed.
The predicted salary is between 24000 - 36000 £ per year.
Folkestone & Hythe District Council (FHDC) is looking for an experienced housing worker to join our dynamic and effective Independent Living team. You will be responsible for delivering a comprehensive, customer-focused housing service to FHDC tenants living in Independent Living (sheltered housing) schemes. The Independent Living Team delivers intensive housing management to older and vulnerable tenants so that they can sustain their tenancies and live in a safe environment.
Key duties include:
- Signing up new tenants into their homes
- Dealing with reports of anti-social behaviour
- Tenancy management
- Dealing with residents' queries
- Carrying out scheme surgeries and meetings
- Carrying out an annual wellbeing plan with all tenants
- Assessing the suitability of applicants for Independent Living accommodation
- Ensuring the safety of the schemes you manage is maintained through weekly scheme inspections, with fire safety of the utmost importance
The post involves working closely with other Neighbourhoods staff, internal and external partners including the council's Community Safety Unit, social services, Kent Police and Police Community Support Officers plus Kent County Council Wardens. We are looking for someone who can demonstrate that they are committed to excellent customer service and who understands the complex issues that can arise in social housing. The ability to be flexible, adapt to change, and work under pressure in managing your own caseload is also essential for this post.
Requirements:
- Experience of working within a housing management team or similar
- Sound knowledge of relevant housing legislation and current issues in social housing
- Confidence, enthusiasm, and a flexible approach
- A full driving licence and access to your own car is required for this post in order to undertake the duties of the role effectively
This post requires an enhanced DBS check. The closing date for the receipt of all completed application forms is 9am on Monday 5th January. Interviews will be held on Tuesday 13th January 2025. For an informal discussion about this post please contact Jan Hatcher, Independent Living Team Leader.
Please apply online via the link provided below.
Community Care Officer - Part-Time in Folkestone employer: Folkestone & Hythe District Council
Contact Detail:
Folkestone & Hythe District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Care Officer - Part-Time in Folkestone
✨Tip Number 1
Get to know the company! Research Folkestone & Hythe District Council and their Independent Living team. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work in the Independent Living team.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've demonstrated excellent customer service or handled challenging situations. This will help you stand out as someone who can adapt and thrive under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Folkestone & Hythe District Council.
We think you need these skills to ace Community Care Officer - Part-Time in Folkestone
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in housing management and customer service. We want to see how your skills align with the role of Community Care Officer, so don’t hold back on showcasing your relevant achievements!
Showcase Your Flexibility: Since the job requires adaptability and the ability to work under pressure, share examples from your past where you successfully managed changing situations. We love to see candidates who can think on their feet and handle challenges with ease.
Highlight Your Teamwork Skills: This role involves working closely with various partners, so it’s important to demonstrate your ability to collaborate effectively. Share experiences where you’ve worked as part of a team, especially in social housing or community settings.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Folkestone & Hythe District Council.
How to prepare for a job interview at Folkestone & Hythe District Council
✨Know Your Stuff
Make sure you brush up on housing legislation and current issues in social housing. Familiarise yourself with the specific responsibilities of a Community Care Officer, especially those related to tenant management and wellbeing plans. This will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this position, prepare examples from your past experiences where you've gone above and beyond for clients or resolved conflicts effectively. Think about how you can demonstrate your commitment to helping vulnerable tenants feel safe and supported.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like dealing with anti-social behaviour or managing a tenant's concerns. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to remain calm under pressure. This will help you convey your adaptability and flexibility.
✨Connect with the Team Spirit
Since you'll be working closely with various partners, highlight your teamwork skills during the interview. Share experiences where collaboration led to successful outcomes, and express your enthusiasm for working within a dynamic team. This will show that you’re not just a lone wolf but someone who thrives in a collaborative environment.
