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- Tasks: Support vulnerable tenants in independent living and manage housing services.
- Company: Join Folkestone & Hythe District Council's dynamic Independent Living team.
- Benefits: Flexible hours, competitive pay, and a chance to make a real difference.
- Why this job: Empower older tenants to live safely and independently in their homes.
- Qualifications: Experience in housing management and a passion for customer service.
- Other info: Work closely with community partners and enjoy career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Folkestone & Hythe District Council (FHDC) is looking for an experienced housing worker to join our dynamic and effective Independent Living team. You will be responsible for delivering a comprehensive, customer-focused housing service to FHDC tenants living in Independent Living (sheltered housing) schemes. The Independent Living Team delivers intensive housing management to older and vulnerable tenants so that they can sustain their tenancies and live in a safe environment.
Key duties include:
- Signing up new tenants into their homes
- Dealing with reports of anti-social behaviour
- Tenancy management
- Dealing with residents' queries
- Carrying out scheme surgeries and meetings
- Carrying out an annual wellbeing plan with all tenants
- Assessing the suitability of applicants for Independent Living accommodation
- Ensuring the safety of the schemes you manage is maintained through weekly scheme inspections, with fire safety of the utmost importance
The post involves working closely with other Neighbourhoods staff, internal and external partners including the council's Community Safety Unit, social services, Kent Police and Police Community Support Officers plus Kent County Council Wardens.
We are looking for someone who can demonstrate that they are committed to excellent customer service and who understands the complex issues that can arise in social housing. The ability to be flexible, adapt to change, and work under pressure in managing your own caseload is also essential for this post.
Requirements:
- Experience of working within a housing management team or similar
- Sound knowledge of relevant housing legislation and current issues in social housing
- Confidence, enthusiasm, and a flexible approach
- A full driving licence and access to your own car is required for this post in order to undertake the duties of the role effectively
This post requires an enhanced DBS check.
The closing date for the receipt of all completed application forms is 9am on Monday 5th January. Interviews will be held on Tuesday 13th January 2025.
For an informal discussion about this post please contact Jan Hatcher, Independent Living Team Leader.
Please apply online via the link provided below.
Collections Officer (Permanent, Part Time) in Folkestone employer: Folkestone & Hythe District Council
Contact Detail:
Folkestone & Hythe District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Officer (Permanent, Part Time) in Folkestone
✨Tip Number 1
Get to know the company! Research Folkestone & Hythe District Council and their Independent Living team. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work in the Independent Living team.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle specific scenarios related to housing management, anti-social behaviour, and tenant wellbeing. Practising your responses will help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Folkestone & Hythe District Council.
We think you need these skills to ace Collections Officer (Permanent, Part Time) in Folkestone
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in housing management and customer service. We want to see how your skills align with the role of Collections Officer, so don’t hold back on showcasing your relevant achievements!
Showcase Your Flexibility: Since the job requires adaptability and the ability to work under pressure, share examples from your past where you successfully managed changing situations. We love to see candidates who can think on their feet and handle challenges with ease.
Highlight Your Teamwork Skills: This role involves working closely with various partners, so it’s important to demonstrate your ability to collaborate effectively. Share experiences where you’ve worked as part of a team to achieve common goals, especially in a housing or community setting.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Folkestone & Hythe District Council.
How to prepare for a job interview at Folkestone & Hythe District Council
✨Know Your Stuff
Make sure you brush up on housing legislation and current issues in social housing. Being able to discuss these topics confidently will show that you're not just interested in the role, but that you understand the complexities involved.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, think of specific examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your commitment.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like dealing with anti-social behaviour or managing tenant queries. Practise how you would handle these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Highlight Your Teamwork Experience
This role involves working closely with various partners, so be prepared to discuss your experience in collaborative environments. Share examples of how you've successfully worked with others to achieve common goals, especially in challenging situations.
