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- Tasks: Join our team as a Cafe Assistant, delivering top-notch service and supporting daily operations.
- Company: Fodder is an award-winning farm shop and cafe, promoting local Yorkshire food and drink.
- Benefits: Enjoy 34 days holiday, pension contributions, and subsidised private healthcare.
- Why this job: Be part of a growing team with a focus on quality service and community impact.
- Qualifications: Good communication skills and a positive attitude are essential; training provided.
- Other info: Flexible 18-hour contract, working 3 days a week, including weekends.
Description
Job Title: Cafe Assistant – 2 vacancies
Location: Fodder – Great Yorkshire Food Hall, Harrogate, HG2 8NZ
Hours: 1x 6 hours (1 day out of 7, including weekends, no evening shifts) OR 1x 12 hours (2 days out of 7, including weekends, no evening shifts)
Department: Fodder – The Great Yorkshire Food Hall
Join Our Award-Winning Team!
We have an exciting opportunity for an experienced and enthusiastic Cafe Assistant to join our well-established and highly regarded front of house team at Fodder – the Great Yorkshire Food Hall .
Purpose of the Role
To delight our customers and deliver exceptional customer service. The ideal candidate will have the passion, energy and desire to develop themselves in this role. Assisting in the daily operations of the Fodder Kitchen (cafe) and Fodder Takeaway. Delivering first class Yorkshire service, whilst being efficient and hitting upselling targets.
Key Responsibilities
- Greet all customers with a smile and warm manner.
- Be able to take customers orders in a quick and pleasant manner, while upselling the products needed.
- Prepare and ensure cold drinks and hot drinks are to a high-quality barista standard, training provided if required.
- Serve food & drink in a prompt and friendly manner.
- Take bill payments.
- Follow all Food & Health and Safety regulations for Fodder and adhere to all Food safety Hygiene standards.
- Follow the Fodder HACCP plan and help complete all relevant paperwork to play a major part in maintaining 5 stars for food hygiene standards.
- To recognise the importance of fairness and equality in the workplace, to treat everyone with dignity and respect.
- To be an ambassador of the Society values.
Experience & Qualifications
- Good level of written and verbal skills.
- Previous front of house experience beneficial.
If you\’re passionate about exceptional customer service, and showcasing the very best of Yorkshire produce, this could be the perfect role for you.
Fodder is accredited with Best Companies as a Top 75 Mid sized Employer in the UK, Top 20 UK Best Charitable Employer in the UK, and top 45 Best Regional Employer in Yorkshire & Humber.
Cafe Assistant employer: Fodder
Contact Detail:
Fodder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Assistant
✨Tip Number 1
Familiarise yourself with Fodder's values and mission. Understanding their commitment to local produce and charitable work will help you connect with the team during your interview, showing that you're genuinely interested in their ethos.
✨Tip Number 2
Brush up on your customer service skills, especially in a café setting. Practising how to greet customers warmly and handle orders efficiently can give you the confidence to shine in a fast-paced environment like Fodder.
✨Tip Number 3
Prepare to discuss your ability to upsell products. Think of examples from past experiences where you've successfully encouraged customers to try additional items, as this is a key responsibility in the role.
✨Tip Number 4
Show your enthusiasm for learning new skills, particularly in food preparation and barista techniques. Mentioning your willingness to undergo training will demonstrate your commitment to delivering high-quality service at Fodder.
We think you need these skills to ace Cafe Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Cafe Assistant position at Fodder. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and your enthusiasm for working in a cafe environment. Mention any relevant experience you have, especially in food service or hospitality.
Highlight Relevant Skills: Make sure to emphasise your communication skills, attention to detail, and ability to work under pressure. These are crucial for delivering outstanding customer service as mentioned in the job description.
Proofread Your Application: Before submitting your application, proofread it for any spelling or grammatical errors. A well-written application demonstrates your attention to detail and professionalism, which are important traits for this role.
How to prepare for a job interview at Fodder
✨Show Your Passion for Customer Service
Fodder prides itself on exceptional customer service, so be sure to express your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to ensure a positive experience for customers.
✨Demonstrate Your Team Spirit
As a Cafe Assistant, you'll be part of a team. Highlight your ability to work collaboratively with others. Discuss how you've contributed to a team environment in previous roles and how you can support your colleagues at Fodder.
✨Prepare for Upselling Scenarios
Upselling is a key responsibility in this role. Think of ways you can suggest additional items to customers. During the interview, practice how you would recommend products based on customer preferences, showing your understanding of the menu.
✨Emphasise Your Attention to Detail
With food safety and hygiene being crucial, demonstrate your awareness of these standards. Be ready to discuss how you ensure cleanliness and quality in your work, and share any relevant experiences that showcase your attention to detail.
