Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client accounts and optimise supply chain operations in a dynamic environment.
- Company: Join Fodafilment, a leader in FMCG fulfilment and supply chain solutions.
- Benefits: Full-time role with opportunities for growth and development in a supportive team.
- Other info: Exciting entry-level position with a focus on continuous improvement and client satisfaction.
- Why this job: Make a real impact by enhancing client relationships and driving operational success.
- Qualifications: Experience in B2B client management and knowledge of supply chain logistics preferred.
The predicted salary is between 28800 - 48000 £ per year.
Overview
Fodafilment, part of the Fodafamily, specializes in FMCG fulfilment and supply chain solutions. We cater to food, drink, and FMCG brands, retailers, and other clients, offering services such as e-commerce fulfilment, warehousing, distribution, and logistics. Fodafilment is located in Welwyn Garden City and is committed to supporting both current and future brands.
Role Description
This is a full-time on-site role for a 3PL Account Manager at Fodafilment. The Account Manager will oversee the day-to-day management of client accounts, coordinating logistics, handling supply chain operations, and ensuring customer satisfaction. They will be responsible for maintaining strong client relationships and optimising supply chain processes.
Responsibilities
- Work within a specialist team to handle 3PL account queries and opportunities
- Document, knowledge share, and solve common issues within the warehouse environment and related supply chain components
- Build and maintain profitable relationships with our clients
- Execute a client engagement strategy, which includes: communication of their account performance, sales forecasting vs agreed SLAs, work order forecasts, bespoke requests, and ongoing client training on our cloud-based system
- Understand key client individual needs and address these, ensuring all requirements are exceeded
- Create an NPS (Net Promoter Score) system to monitor the satisfaction of all 3PL clients
- Meeting regularly with Account Managers to assess, analyse and develop actionable plans for loss prevention, client spending and continuous improvement
- Utilise the CRM system to capture all client communications
- Actively track month-on-month 3PL pricing
- Report account status, forecasts and 3PL opportunities to senior management
- Develop client report packs to present at Account Manager meetings
Qualifications
- Experience in B2B customer/client management
- Ideally, have knowledge of supply chain management, logistics, and account management
- Knowledge of FMCG industry trends and practices
- Strong communication and negotiation skills
- Ability to analyse data and make strategic decisions
- Proficiency in logistics software and technology – including CRM, Google Workspace, Excel/Sheets and ideally WMS, OMS or ERP
- Attention to detail and organisational skills
- Bachelor’s degree in Business Administration, Supply Chain Management, or related.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales and Business Development
Industries
- Transportation, Logistics, Supply Chain and Storage
#J-18808-Ljbffr
3PL Account Manager (FMCG) employer: Fodafilment
Contact Detail:
Fodafilment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3PL Account Manager (FMCG)
✨Tip Number 1
Network like a pro! Reach out to people in the FMCG and logistics sectors on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy to ask for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching Fodafilment and understanding their services. Familiarise yourself with their client base and think about how your skills can help them optimise their supply chain processes. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As an Account Manager, you’ll need to build strong relationships with clients. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Fodafamily. Let’s get you that 3PL Account Manager role!
We think you need these skills to ace 3PL Account Manager (FMCG)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 3PL Account Manager role. Highlight your experience in B2B customer management and any relevant knowledge of supply chain and logistics. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the FMCG industry and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Skills: Don’t forget to showcase your strong communication and negotiation skills in your application. Mention any experience with CRM systems or logistics software, as these are key to the role. We’re all about efficiency and effectiveness!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Fodafilment
✨Know Your FMCG Stuff
Make sure you brush up on the latest trends and practices in the FMCG industry. Being able to discuss current market dynamics and how they impact supply chain operations will show that you're not just familiar with the basics, but that you’re genuinely interested in the field.
✨Master the Logistics Lingo
Familiarise yourself with key logistics and supply chain terminology. When discussing your experience or answering questions, using the right jargon will demonstrate your expertise and help you connect better with the interviewers.
✨Showcase Your Client Management Skills
Prepare examples of how you've successfully managed client relationships in the past. Highlight specific situations where you’ve exceeded client expectations or resolved issues effectively, as this role is all about maintaining strong client connections.
✨Be Data-Driven
Since the role involves analysing data and making strategic decisions, be ready to discuss how you've used data in previous roles. Bring examples of reports or analyses you've created, and be prepared to talk about how those insights led to improvements or successful outcomes.