At a Glance
- Tasks: Support customers with technical queries and help improve our innovative products.
- Company: Join the Focusrite Group, a global family passionate about music creation.
- Benefits: Earn £25,100 per year with benefits similar to full-time employees.
- Other info: 12-month placement with excellent career growth opportunities and a fun work culture.
- Why this job: Make a real impact in the music industry while developing your skills.
- Qualifications: Knowledge of audio tech and great communication skills are essential.
The predicted salary is between 25100 - 25100 £ per year.
The role:
As a Technical Support Engineer, the applicant will be responsible for helping to maintain the high level of customer service we provide. They will work as part of a global cross-functional team answering pre and post sales customer enquiries by phone, email and live chat, and working proactively to reduce the number of customer enquiries.
Based:
High Wycombe
Type:
Full-time, 12-month placement
Salary:
£26250 pa
Core responsibilities:
- Act as focal point for pre/post sales and technical enquiries via phone, email and live chat relating to the Focusrite and Novation product lines
- Recreate end-user setups to replicate issues reported in the field and submit bug reports to the development team
- Coordinate warranty and non-warranty repair bookings for dealers and customers
- Represent the Technical Support team and our customer base during the development phase of exciting new products
Abilities, skills and experience required:
- The ability and readiness to work well as part of a team
- Knowledge of audio interfaces, MIDI control, home/studio recording setups and music production
- Experience with Mac OS and Windows systems
- DAW knowledge (e.g. Pro-Tools, Logic, Cubase)
- A polite, patient and helpful phone manner
- Experience dealing with customers
About The Focusrite Group
Doing a 12-month placement at the Focusrite Group is like becoming one of the family. A rapidly growing, global family. We're focused on providing opportunities for everyone and anyone to enjoy creating music.
Our placements are very popular, and that's mainly because you can really get stuck in during your year with us. We want you to help develop our products, market our brands, speak to our customers and make us better. A lot of our previous placement candidates are now full-time employees.
All placements last for 12-months. We pay you £26250 per year (£28900 for London-based roles), and you get to share some of the same benefits as our permanent employees.
Our brands, Focusrite, Focusrite Pro, Novation, Ampify, ADAM Audio, Martin Audio, Optimal Audio, Linea Research, Sequential, Oberheim, Sonnox, OutBoard and TiMax come together around a common mission to remove barriers to creativity.
We work hard. We are professional. And we play hard too. We select really, really talented and passionate people. And we absolutely love our work. So if you think you can bring something new to the mix, we look forward to hearing from you.
Timetable for applications
Deadline to apply: 27th November 2026
Interviews: December 2026 - February 2027
Offers made by: 26th February 2027
As an equal opportunity employer, we encourage people to apply regardless of religion, ethnic background, nationality, sexual orientation or gender identity. We recognise the diversity shortcomings of our industry and are committed to driving change. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.
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Technical Support Engineer Placement in High Wycombe employer: Focusrite
Focusrite is an excellent employer, offering a dynamic work environment in High Wycombe where creativity and collaboration thrive. Employees benefit from comprehensive perks such as Life Assurance, Income Protection, and Private Healthcare, alongside ample opportunities for professional growth within the innovative audio industry. Join a passionate team dedicated to pushing the boundaries of sound technology and enjoy a culture that values engineering excellence and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer Placement in High Wycombe
✨Get Involved in Customer Support Communities
Join online forums or local meetups that focus on customer support. It's a great way to meet industry professionals, share experiences, and even hear about placement opportunities that may not be advertised elsewhere.
✨Show Off Your People Skills
In customer support, communication is key! Use your social media platforms to showcase any relevant experience or skills you have. Consider writing posts about your approach to handling customer queries or sharing tips on customer satisfaction—let your personality shine through!
✨Leverage Your University’s Career Services
Many universities have connections with companies looking for placement students. Have a chat with your career services team, attend their workshops, and don’t hesitate to ask for introductions to companies in customer support.
✨Apply Directly Through Our Website!
When you see a customer support role at Focusrite, apply directly through our website. It shows you're proactive and genuinely interested, plus you might stand out from the crowd of generic applications sent elsewhere!
We think you need these skills to ace Technical Support Engineer Placement in High Wycombe
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, clear communication is key! Make sure your CV and cover letter show off your ability to convey information effectively. Provide examples of how you've handled customer queries or resolved issues in previous roles or during your studies – it’ll really make you stand out.
Share Your Relevant Experience:Even if it's just a part-time job or volunteering, any experience in customer-facing roles can be a huge plus. Talk about what you did, how you engaged with customers, and any positive feedback you received. This'll show us how you handle real-life situations and your motivation to help others.
Tailor Your Motivation Statement:For a placement, we want to know why you’re excited about this opportunity and how it fits into your learning journey. Use your cover letter to express what you hope to gain from working with us at Focusrite. It’s all about showing your genuine interest in the role and the company.
Demonstrate Your Problem-Solving Skills:Customer support is all about resolving issues and making customers happy. Use your application to highlight times when you’ve successfully resolved a problem, whether in a group project or a past role. Be specific about your approach and the outcome; it shows us you’ve got what it takes!
How to prepare for a job interview at Focusrite
✨Show Off Your People Skills
In customer support, your ability to communicate effectively is key. Be ready to discuss your experiences where you’ve helped customers, and don’t shy away from sharing any difficult situations you’ve handled. It’s all about showing empathy and problem-solving skills!
✨Understand the Tools
Get familiar with common customer support tools like Zendesk or Freshdesk. If you can mention any experience you have with these platforms during your interview, it’ll show that you’re prepared to hit the ground running at Focusrite.
✨Practice Real-World Scenarios
Expect to face role-play scenarios during your interview where you may have to handle customer complaints or queries. To prep, think through a few common customer issues and how you would resolve them thoughtfully and efficiently.
✨Highlight Your Adaptability
As this is a placement role, companies often look for candidates who can learn quickly and adapt to new challenges. Be ready to discuss how you've picked up new skills in past roles or projects and how you can apply that eagerness to learn at Focusrite.
