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For Companies At a Glance
- Tasks: Support users with tech issues and improve internal processes for a stellar user experience.
- Company: Join a leading audio technology company with a vibrant culture.
- Benefits: Enjoy flexible working, private healthcare, and exciting company events.
- Other info: Great opportunities for personal development and career growth.
- Why this job: Be part of a dynamic team driving tech innovation in the music industry.
- Qualifications: Experience in IT support and troubleshooting across various platforms.
The predicted salary is between 25000 - 35000 £ per year.
Location: High Wycombe
Term: Permanent, Full Time
Salary: £25000 - £35000 pa + excellent benefits
The Role:
We are looking to hire an IT Support Engineer to join the Infrastructure and Support team working out of our High Wycombe office, supporting the wider Focusrite Group of brands: Novation, Focusrite, Martin Audio, Linea Research, TiMax, ADAM Audio, Sonnox and Sequential. For this full time role we require attendance at our head office in High Wycombe for 4 days per week.
Duties:
- You will be responding to support tickets and working on internal improvement projects to help deliver an amazing user experience to your internal customers, facilitating the automation of internal processes and working to tight SLAs.
- The role will require you to support our users across a range of technologies and debug complex integration issues while making sure that you keep our environment available & secure.
- You will be a self-starter with a passion for learning, a keen eye for detail with excellent time management skills, thus having the ability to manage multiple support tickets and project tasks at any one time.
- As part of the wider global Infrastructure and Support team you will also help drive the technological choices of the business.
Skills and experience required:
- Professional experience with Microsoft Office 365 Administration
- Experience of MacOS/Windows - hardware & software troubleshooting
- Professional Experience working in another IT Support role
- Beneficial: Azure / Entra ID cloud services
- SharePoint Administration
- Jira / Confluence administration
- PowerShell scripting
- Printer Troubleshooting
- MDM Platforms (Apple Business Manager, Intune, JAMF)
- Android and iOS device support
- Secure email gateways
- ITIL-based Service Management
- Networking fundamentals (TCP/IP, DNS, DHCP)
- Configuring or Supporting Single Sign-On SSO
- Professional use of CoPilot and AI tools
- Full UK Driving Licence
Benefits:
- Flexible/hybrid working
- Company pension
- Life insurance
- Private healthcare
- Enhanced Maternity and Paternity pay
- Employee purchase scheme
- Group bonus scheme
- Company music events
- Offsite company parties
- Free lunch in the canteen
- We arrange company training sessions and encourage personal development.
As an equal opportunity employer we are committed to Diversity and Inclusion.
IT Support Engineer employer: Focusrite
Contact Detail:
Focusrite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups or tech events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common IT support scenarios. Think about how you’d troubleshoot specific issues or handle tricky customer interactions. We can help you with mock interviews if you need a bit of extra practice!
✨Tip Number 3
Show off your skills! Create a portfolio or a personal project that highlights your IT support expertise. Whether it’s a blog about troubleshooting tips or a GitHub repo with scripts, let your work speak for itself.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Microsoft Office 365, troubleshooting skills, and any relevant projects you've worked on. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Be sure to mention your problem-solving skills and any experience with automation or user experience improvements.
Show Off Your Skills: In your application, don’t forget to showcase your technical skills! Mention your familiarity with MacOS/Windows, Azure services, and any scripting experience. We love seeing candidates who are proactive and eager to learn new technologies.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it helps us keep track of your application!
How to prepare for a job interview at Focusrite
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Office 365, MacOS, and Windows troubleshooting. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show your technical prowess and problem-solving skills.
✨Showcase Your Soft Skills
As an IT Support Engineer, communication is key. Prepare examples of how you've effectively communicated with users to resolve their issues. Highlight your time management skills by discussing how you prioritise multiple support tickets while maintaining a high level of service.
✨Familiarise Yourself with the Company
Research the Focusrite Group and its brands. Understanding their products and services will help you tailor your responses during the interview. It shows genuine interest and can help you connect your skills to their needs.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, or the technologies they use. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.