At a Glance
- Tasks: Manage day-to-day operations across major online marketplaces like eBay and Amazon.
- Company: Join a dynamic team at Focusrite, known for its inclusive culture.
- Benefits: Enjoy flexible working, private healthcare, and free meals at HQ.
- Other info: Great opportunities for personal development and career growth await you.
- Why this job: Be at the forefront of eCommerce and drive real impact in a growing business.
- Qualifications: Experience with online marketplaces and strong analytical skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Based: High Wycombe with hybrid working available
Term: Permanent, full time
Salary: £30000 - £40000 pa + excellent benefits
Role Overview
The Marketplace Manager is responsible for overseeing day‑to‑day operational performance across our third‑party marketplaces. Reporting to the Head of eCommerce, this role ensures that listings, order flows, fulfilment processes, and channel performance are optimised to deliver a seamless customer experience and strong commercial results. Initially focusing on Reverb, eBay, and Amazon Seller Central, the Marketplace Manager will also play a strategic role in scoping, onboarding, and scaling additional marketplaces as the business expands its multichannel footprint.
Key Responsibilities
- Marketplace Management
- Own the operational performance of our 3PM channels (Reverb, eBay, Amazon Seller Central)
- Maintain accurate product listings, pricing, content, and stock availability
- Monitor marketplace compliance, ensuring all policies and service‑level requirements are met
- Optimise marketplace workflows, identifying opportunities to automate and improve processes
- Analyse marketplace performance and provide regular reporting to the Head of eCommerce
- Work closely with marketplace CSMs to drive commercial opportunities
- Working closely with our Key Account teams, effectively manage Amazon Seller Central (3P) development alongside Amazon Vendor Central (1P) selling
- Marketplace Operations
- Support smooth end‑to‑end D2C order flow, from purchase through fulfilment
- Work closely with Operations and Customer Support teams to resolve issues and improve SLAs
- Identify friction points across customer journeys and implement operational improvements
- Expansion & Enablement
- Evaluate new marketplace opportunities and provide recommendations
- Lead the operational setup of new channels, including integrations, listings, and workflow design
- Develop scalable processes and documentation to support future growth
- Cross‑Functional Collaboration
- Collaborate with Marketing, Operations, D2C and Customer Support to ensure consistency of product content across all 3PM channels
- Work with Finance on marketplace fees, reporting accuracy, and reconciliation
- Support Marketing and Operations with demand planning and fulfilment efficiency
Key Skills & Experience Required
- Proven experience managing online marketplace operations (e.g., Amazon, eBay, Reverb, Walmart, Mercado Libre, TMall)
- Experience managing Amazon 3P selling, alongside 1P selling
- Strong understanding of D2C eCommerce processes, fulfilment workflows, and digital trading
- Analytical mindset with the ability to interpret data and drive decision‑making
- Excellent organisational and project management skills
- Experience implementing new platforms, tools, or channels is a plus
Benefits
- Flexible/hybrid working
- Company pension
- Life insurance
- Private healthcare
- Employee purchase scheme
- Company music events
- Free breakfast/lunch in the canteen at Focusrite HQ
- Company training sessions and encouragement of personal development
The Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to Diversity and Inclusion.
Marketplace Manager in High Wycombe employer: Focusrite
At Focusrite, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions flexibility with hybrid working options and a strong commitment to employee development. Our team enjoys a range of benefits including private healthcare, life insurance, and opportunities for personal growth through training sessions, all while working in the dynamic environment of High Wycombe. Join us to be part of a diverse and inclusive workplace where your contributions directly impact our success in the exciting world of eCommerce.
StudySmarter Expert Advice🤫
We think this is how you could land Marketplace Manager in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Focusrite or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching the marketplaces you'll be managing. Know the ins and outs of Reverb, eBay, and Amazon Seller Central. Show us you’re not just a candidate, but someone who’s genuinely excited about the role!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the responsibilities of the Marketplace Manager. We want to hear how you can optimise workflows and improve customer journeys.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the team at Focusrite.
We think you need these skills to ace Marketplace Manager in High Wycombe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Marketplace Manager role. Highlight your experience with online marketplaces like Amazon and eBay, and showcase any relevant achievements that demonstrate your operational prowess.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific skills from the job description and how they align with your experience. We love a good story!
Show Off Your Analytical Skills:Since the role requires an analytical mindset, don’t forget to include examples of how you've used data to drive decisions in past roles. This will show us you can handle the analytical side of marketplace management.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you into our system quickly!
How to prepare for a job interview at Focusrite
✨Know Your Marketplaces
Before the interview, make sure you brush up on your knowledge of Reverb, eBay, and Amazon Seller Central. Understand their unique features and challenges. This will show that you're not just familiar with the platforms but also ready to tackle any questions about them.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive decisions in past roles. Bring examples of how you've analysed marketplace performance and what actions you took based on your findings. This will demonstrate your analytical mindset and ability to interpret data effectively.
✨Highlight Your Collaboration Experience
Since this role involves working closely with various teams, think of specific instances where you've collaborated cross-functionally. Share how you’ve worked with marketing, operations, or customer support to achieve a common goal, as this will highlight your teamwork skills.
✨Prepare for Operational Challenges
Anticipate questions about operational issues you've faced in previous roles. Think about friction points in customer journeys and how you resolved them. Being able to discuss these experiences will show that you can identify and implement improvements effectively.
