At a Glance
- Tasks: Lead the IT support team, manage tickets, and improve user experience.
- Company: Join Focusrite, a global leader in music technology.
- Benefits: Enjoy competitive salary, private healthcare, and free lunches.
- Other info: Great opportunities for personal development and career growth.
- Why this job: Make a real impact in a creative environment while supporting music professionals.
- Qualifications: Experience in IT support, team management, and Microsoft Office 365.
The predicted salary is between 40000 - 50000 £ per year.
Term: Full-time, 12 month contract
Location: High Wycombe
Salary: £35000-£45000 pa + benefits
We are looking to hire an IT Support Team Lead to join the Infrastructure and Support team working out of our High Wycombe office, supporting the wider Focusrite Group of brands: Novation, Focusrite, Martin Audio, Linea Research, TiMax, ADAM Audio, Sonnox and Sequential. This contract role will start in September 2026 and is expected to last for 12 months.
You will be responding to support tickets and working on internal improvement projects to help deliver an amazing user experience to your internal customers, facilitating the automation of internal processes and working to tight SLAs. The role will require you to support our users across a range of technologies and debug complex integration issues while making sure that you keep our environment available & secure.
You will be a self-starter with a passion for learning, a keen eye for detail with excellent time management skills, thus having the ability to manage multiple support tickets and project tasks at any one time. As part of the wider global Infrastructure and Support team you will also help drive the technological choices of the business.
Essential experience:
- Professional experience with Microsoft Office 365 Administration
- Line Management
- Triage, Prioritisation and ticket queue management
- Jira and Confluence administration
- PowerShell or Graph API scripting
- SaaS admin (e.g Zoom, Miro or similar tools)
- Configuring and Supporting Single Sign-On SSO (SAML/SCIM) with Entra ID
Experience beneficial to the role:
- Azure / Entra ID cloud services
- SharePoint Administration
- Jira / Confluence administration
- PowerShell scripting
- Printer Troubleshooting
- MDM Platforms (Apple Business Manager, Intune, JAMF)
- Android and iOS device support
- Secure email gateways
- ITIL-based Service Management
- Networking fundamentals (TCP/IP, DNS, DHCP)
- Configuring or Supporting Single Sign-On SSO
- Professional use of CoPilot and AI tools
- Full UK Driving Licence
About Us
Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, its solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity - ‘we make music easy to make'.
Benefits include company pension, life insurance, private healthcare, employee purchase scheme, company music events, free lunch in the canteen at Focusrite HQ. We arrange company training sessions and encourage personal development.
IT Support Team Lead - Maternity Cover in High Wycombe employer: Focusrite
Focusrite is an excellent employer, offering a dynamic work environment in High Wycombe where creativity and collaboration thrive. Employees benefit from comprehensive perks such as Life Assurance, Income Protection, and Private Healthcare, alongside ample opportunities for professional growth within the innovative audio industry. Join a passionate team dedicated to pushing the boundaries of sound technology and enjoy a culture that values engineering excellence and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Team Lead - Maternity Cover in High Wycombe
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Focusrite values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Focusrite might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Focusrite!
✨Direct Apply to Focusrite
Let's not forget to apply directly through the Focusrite website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Team Lead - Maternity Cover in High Wycombe
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Focusrite.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Focusrite. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Focusrite
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
