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- Tasks: Support users with tech issues and improve internal processes for a stellar user experience.
- Company: Join a leading music technology company with a vibrant culture.
- Benefits: Enjoy flexible working, private healthcare, and awesome company events.
- Other info: Great opportunities for personal development and career growth.
- Why this job: Be part of a dynamic team driving tech choices in a creative environment.
- Qualifications: Experience in IT support and troubleshooting across various platforms.
The predicted salary is between 25000 - 35000 £ per year.
Location: High Wycombe
Term: Permanent, Full Time
Salary: £25000 - £35000 pa + excellent benefits
The Role:
We are looking to hire an IT Support Engineer to join the Infrastructure and Support team working out of our High Wycombe office, supporting the wider Focusrite Group of brands: Novation, Focusrite, Martin Audio, Linea Research, TiMax, ADAM Audio, Sonnox and Sequential. For this full time role we require attendance at our head office in High Wycombe for 4 days per week.
Duties:
- You will be responding to support tickets and working on internal improvement projects to help deliver an amazing user experience to your internal customers, facilitating the automation of internal processes and working to tight SLAs.
- The role will require you to support our users across a range of technologies and debug complex integration issues while making sure that you keep our environment available & secure.
- You will be a self-starter with a passion for learning, a keen eye for detail with excellent time management skills, thus having the ability to manage multiple support tickets and project tasks at any one time.
- As part of the wider global Infrastructure and Support team you will also help drive the technological choices of the business.
Skills and experience required:
- Professional experience with Microsoft Office 365 Administration.
- Experience of MacOS/Windows - hardware & software troubleshooting.
- Professional Experience working in another IT Support role.
Beneficial:
- Azure / Entra ID cloud services.
- SharePoint Administration.
- Jira / Confluence administration.
- PowerShell scripting.
- Printer Troubleshooting.
- MDM Platforms (Apple Business Manager, Intune, JAMF).
- Android and iOS device support.
- Secure email gateways.
- ITIL-based Service Management.
- Networking fundamentals (TCP/IP, DNS, DHCP).
- Configuring or Supporting Single Sign-On (SSO).
- Professional use of CoPilot and AI tools.
- Full UK Driving Licence.
Benefits:
- Flexible/hybrid working.
- Company pension.
- Life insurance.
- Private healthcare.
- Enhanced Maternity and Paternity pay.
- Employee purchase scheme.
- Group bonus scheme.
- Company music events.
- Offsite company parties.
- Free lunch in the canteen.
We arrange company training sessions and encourage personal development. As an equal opportunity employer we are committed to Diversity and Inclusion.
IT Support Engineer in High Wycombe employer: Focusrite
Contact Detail:
Focusrite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups or tech events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially the brands under Focusrite. Be ready to discuss how your skills in Microsoft Office 365, troubleshooting, and user support can make a difference in their team.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled complex issues in previous roles. This will demonstrate your ability to manage multiple support tickets and projects effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace IT Support Engineer in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Microsoft Office 365, troubleshooting skills, and any relevant projects you've worked on. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Be sure to mention your problem-solving skills and any experience with automation or user experience improvements.
Show Off Your Technical Skills: In your application, don't forget to showcase your technical skills! Mention any experience with Azure, SharePoint, or PowerShell scripting. We love seeing candidates who are well-versed in the technologies we use, so make it clear how you can hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to submit all the necessary documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Focusrite
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Office 365, MacOS, and Windows troubleshooting. Be ready to discuss specific examples from your past experiences where you've resolved complex issues or improved processes.
✨Showcase Your Problem-Solving Skills
Prepare to talk about how you've handled support tickets in the past. Think of a few challenging situations where you had to debug integration issues or manage multiple tasks simultaneously, and be ready to explain your thought process.
✨Familiarise Yourself with the Company
Research the Focusrite Group and its brands. Understanding their products and services will help you tailor your answers and show that you're genuinely interested in the role and the company culture.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, ongoing projects, or how they measure success in the IT Support Engineer role. It shows you're engaged and eager to contribute.