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For Companies At a Glance
- Tasks: Support users and improve internal processes for an amazing tech experience.
- Company: Join the Focusrite Group, a leader in music technology with a diverse culture.
- Benefits: Enjoy flexible working, private healthcare, and fun company events.
- Other info: Be part of a team committed to diversity, inclusion, and a carbon-neutral future.
- Why this job: Make a real impact while learning and growing in a dynamic tech environment.
- Qualifications: Experience in IT support, Microsoft Office 365, and troubleshooting skills required.
The predicted salary is between 25000 - 35000 £ per year.
Location: High Wycombe
Term: Permanent, Full Time
Salary: £25000 - £35000 pa + excellent benefits
The Role
We are looking to hire an IT Support Engineer to join the Infrastructure and Support team working out of our High Wycombe office, supporting the wider Focusrite Group of brands: Novation, Focusrite, Martin Audio, Linea Research, TiMax, ADAM Audio, Sonnox and Sequential. For this full time role we require attendance at our head office in High Wycombe for 4 days per week.
Duties
- You will be responding to support tickets and working on internal improvement projects to help deliver an amazing user experience to your internal customers, facilitating the automation of internal processes and working to tight SLAs.
- The role will require you to support our users across a range of technologies and debug complex integration issues while keeping our environment available & secure.
- You will be a self-starter with a passion for learning, a keen eye for detail with excellent time management skills, thus having the ability to manage multiple support tickets and project tasks at any one time.
- As part of the wider global Infrastructure and Support team you will also help drive the technological choices of the business.
Skills and experience required
- Professional experience with Microsoft Office 365 Administration
- Experience of MacOS/Windows – hardware & software troubleshooting
- Professional experience working in another IT Support role
- Beneficial:
- Azure / Entra ID cloud services
- SharePoint Administration
- Jira / Confluence administration
- PowerShell scripting
- Printer Troubleshooting
- MDM Platforms (Apple Business Manager, Intune, JAMF)
- Android and iOS device support
- Secure email gateways
- ITIL-based Service Management
- Networking fundamentals (TCP/IP, DNS, DHCP)
- Configuring or supporting Single Sign-On (SSO)
- Professional use of CoPilot and AI tools
- Full UK Driving Licence
Benefits
Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, enhanced maternity and paternity pay, employee purchase scheme, group bonus scheme, company music events, offsite company parties and free lunch in the canteen. We arrange company training sessions and encourage personal development.
The Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to diversity and inclusion. The group mission is to cultivate an equitable culture, internally and externally, where all people feel they are welcome, safe and positively represented, because at Focusrite they truly are. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.
IT Support Engineer employer: Focusrite Audio Engineering Ltd
Contact Detail:
Focusrite Audio Engineering Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Focusrite or similar companies on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or improve user experience. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your passion for learning! Mention any recent courses or certifications you've completed, especially in areas like Microsoft Office 365 or Azure. It shows you're proactive and ready to grow with the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Focusrite family.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Microsoft Office 365, troubleshooting skills, and any relevant projects you've worked on. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Be sure to mention your problem-solving skills and any experience with automation or user experience improvements.
Show Off Your Skills: Don’t hold back on showcasing your technical skills! Whether it's Azure, PowerShell scripting, or networking fundamentals, make sure these are front and centre in your application. We love seeing candidates who are eager to learn and grow in their roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Focusrite Audio Engineering Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Office 365, MacOS, and Windows troubleshooting. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you're not just familiar with the tech but can also handle real-world problems.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex integration issues or improved internal processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to manage multiple support tickets effectively.
✨Familiarise Yourself with Their Tools
Get to know tools like Jira, Confluence, and PowerShell scripting before the interview. If you can speak about how you've used these tools in previous roles or projects, it’ll give you an edge and show your proactive approach to learning.
✨Emphasise Your Passion for Learning
Since the role requires a self-starter attitude, be prepared to discuss how you keep your skills updated. Mention any recent courses, certifications, or personal projects related to IT support. This will highlight your commitment to personal development and align with their company culture.