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For Companies At a Glance
- Tasks: Support users with tech issues and improve internal processes for a seamless experience.
- Company: Join the Focusrite Group, a leader in music technology with a vibrant culture.
- Benefits: Enjoy flexible working, private healthcare, and exciting company events.
- Other info: Be part of a diverse team committed to sustainability and personal development.
- Why this job: Make a real difference in tech support while growing your skills in a dynamic environment.
- Qualifications: Experience in IT support, Microsoft Office 365, and troubleshooting across platforms.
The predicted salary is between 25000 - 35000 £ per year.
Location: High Wycombe
Term: Permanent, Full Time
Salary: £25000 - £35000 pa + excellent benefits
The Role
We are looking to hire an IT Support Engineer to join the Infrastructure and Support team working out of our High Wycombe office, supporting the wider Focusrite Group of brands: Novation, Focusrite, Martin Audio, Linea Research, TiMax, ADAM Audio, Sonnox and Sequential. For this full time role we require attendance at our head office in High Wycombe for 4 days per week.
Duties
- You will be responding to support tickets and working on internal improvement projects to help deliver an amazing user experience to your internal customers, facilitating the automation of internal processes and working to tight SLAs.
- The role will require you to support our users across a range of technologies and debug complex integration issues while keeping our environment available & secure.
- You will be a self-starter with a passion for learning, a keen eye for detail with excellent time management skills, thus having the ability to manage multiple support tickets and project tasks at any one time.
- As part of the wider global Infrastructure and Support team you will also help drive the technological choices of the business.
Skills and experience required
- Professional experience with Microsoft Office 365 Administration
- Experience of MacOS/Windows – hardware & software troubleshooting
- Professional experience working in another IT Support role
Beneficial
- Azure / Entra ID cloud services
- SharePoint Administration
- Jira / Confluence administration
- PowerShell scripting
- Printer Troubleshooting
- MDM Platforms (Apple Business Manager, Intune, JAMF)
- Android and iOS device support
- Secure email gateways
- ITIL-based Service Management
- Networking fundamentals (TCP/IP, DNS, DHCP)
- Configuring or supporting Single Sign-On (SSO)
- Professional use of CoPilot and AI tools
- Full UK Driving Licence
Benefits
Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, enhanced maternity and paternity pay, employee purchase scheme, group bonus scheme, company music events, offsite company parties and free lunch in the canteen. We arrange company training sessions and encourage personal development.
The Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to diversity and inclusion. The group mission is to cultivate an equitable culture, internally and externally, where all people feel they are welcome, safe and positively represented, because at Focusrite they truly are. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.
IT Support Engineer employer: Focusrite Audio Engineering Ltd
Contact Detail:
Focusrite Audio Engineering Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Focusrite or similar companies on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare for potential technical assessments by brushing up on troubleshooting scenarios and common IT issues. We want to see how you think on your feet!
✨Tip Number 3
Be ready to discuss your passion for tech! During interviews, share examples of how you've tackled challenges in previous roles. We love hearing about your problem-solving skills and enthusiasm for learning.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Focusrite.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Microsoft Office 365, troubleshooting skills, and any relevant projects you've worked on. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Be sure to mention your enthusiasm for learning and detail your experience with technologies we use.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love seeing candidates who can think on their feet and come up with creative solutions, especially when it comes to debugging and user support.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you're keen and ready to join the StudySmarter family!
How to prepare for a job interview at Focusrite Audio Engineering Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Office 365, MacOS, and Windows troubleshooting. Be ready to discuss specific examples from your past experiences where you've resolved complex issues or improved processes. This will show that you're not just familiar with the tech, but that you can apply it effectively.
✨Show Off Your Problem-Solving Skills
Prepare to talk about how you've handled support tickets in the past. Think of a few challenging situations where you had to debug integration issues or manage multiple tasks at once. Highlight your time management skills and how you prioritised tasks to meet tight SLAs.
✨Demonstrate Your Passion for Learning
Since this role requires a self-starter attitude, be ready to share how you keep your skills sharp. Mention any recent courses, certifications, or personal projects related to IT support or emerging technologies. This shows that you're proactive and committed to personal development.
✨Align with Company Values
Familiarise yourself with the Focusrite Group's mission and values, especially around diversity, inclusion, and sustainability. During the interview, express how these values resonate with you and how you can contribute to creating a positive workplace culture. This will help you stand out as a candidate who fits well with their ethos.