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- Tasks: Support customers and enhance product knowledge while engaging in exciting live events.
- Company: Join a dynamic team at a leading company in the live events industry.
- Benefits: Full-time role with competitive hours and opportunities for travel and training.
- Why this job: Be an ambassador for innovative products and make a real impact in the live performance sector.
- Qualifications: Experience in the rigging community or live events, with strong communication skills.
- Other info: Fast-paced environment with opportunities for personal growth and development.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Product Support Engineer to join the OutBoard team based in High Wycombe.
As a Product Support Engineer you will:
- Master our current and legacy products, from the parts it contains to how to service it, to be able to inform and support our customers efficiently.
- Become an ambassador of the brand, present system designs to Sales and/or customers and deliver product demonstrations whilst on trade shows and any external events.
- Update our internal documentation to provide the most accurate information to our customers.
- Support our Service team, providing them with training on test fixtures and any other training that is relevant to help find the root causes of any issues to improve the quality of our products.
- Build harmonious relationships with our Service and Technical Support team in the UK and Direct Distributors.
- Manage day-to-day enquiries from customers, providing excellent customer service support, customer quotations and availability for customers using our internal software system.
- Manage on-site commissioning of projects.
- Work in partnership with our teams to specify innovative new product development.
- Engage with the market to keep an eye on emerging technologies and market trends to grow OutBoard sales and to ensure that you stay ahead of the curve.
- Use own initiative to prioritise workload and problem solve while flagging to senior members of the team when appropriate.
- Embed knowledge of Health and Safety to ensure safety standards are met whilst working at customer venues and flag any potential issues.
Our ideal candidate will have already gained some experience working for the rigging community and be skilled to assess their target audience to create products that meet their specific needs. They will receive training in core processes and methods to support various aspects of the department, including off-site and event work where applicable.
A degree in a relevant subject such as Theatre Production, Live Performance, Tech Production etc., is preferred, but not essential and experienced candidates without a degree will be considered.
Previous experience in the live events industry in a relevant position such as Theatre Technician, Rigger, Systems Engineer, Product Support, Product Specialist.
Proficient in Microsoft Office (Word, Excel and PowerPoint).
Willingness to travel to events and a UK Driving Licence.
Enthusiastic with excellent attention to detail. This role is fast-paced and will involve working on different tasks with varied deadlines so a calm, methodical approach and the ability to multitask is key. Able to work unsupervised after a period of training. Excellent communication skills.
This is a full-time position of 37.5 hours per week over the standard working hours of 8.45am to 5.30pm Monday to Thursday and 8.45am to 4pm on Friday. An hour unpaid for lunch Monday to Thursday and 45 minutes on Friday. Based in High Wycombe.
Product Support Engineer - OutBoard employer: Focusrite Audio Engineering Limited
Contact Detail:
Focusrite Audio Engineering Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer - OutBoard
✨Tip Number 1
Get to know the company inside out! Research OutBoard's products and services, and understand their mission. This will help you speak confidently about how you can contribute during interviews.
✨Tip Number 2
Network like a pro! Attend industry events and trade shows where OutBoard is present. This is your chance to meet team members, show off your enthusiasm, and make a lasting impression.
✨Tip Number 3
Practice your product demonstrations! Since you'll be presenting system designs, get comfortable explaining technical details in a clear and engaging way. Role-play with friends or family to refine your skills.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, send a quick thank-you email. It shows your appreciation and keeps you on their radar. And remember, apply through our website for the best chance!
We think you need these skills to ace Product Support Engineer - OutBoard
Some tips for your application 🫡
Know the Product Inside Out: Before you even start writing your application, make sure you understand our products and services. Dive into the details of what we offer and how they benefit our customers. This knowledge will help you tailor your application to show us you're the right fit for the Product Support Engineer role.
Show Off Your Experience: When detailing your experience, focus on your time in the live events industry. Highlight any relevant roles like Theatre Technician or Rigger, and explain how those experiences have prepared you for this position. We want to see how your background aligns with what we're looking for!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point while showcasing your enthusiasm for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join the StudySmarter team!
How to prepare for a job interview at Focusrite Audio Engineering Limited
✨Know Your Products Inside Out
As a Product Support Engineer, you'll need to master both current and legacy products. Before the interview, take time to familiarise yourself with the product range, including parts and servicing details. This knowledge will help you answer questions confidently and demonstrate your commitment to supporting customers.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Prepare to discuss how you've effectively communicated technical information in the past, whether to customers or team members. Practise explaining complex concepts in simple terms, as this will be crucial when presenting system designs or delivering product demonstrations.
✨Demonstrate Your Problem-Solving Abilities
The ability to prioritise workload and solve problems is essential. Think of examples from your previous experience where you've successfully tackled challenges, especially in fast-paced environments. Be ready to share these stories during the interview to illustrate your proactive approach.
✨Research the Company and Industry Trends
Engage with the market by researching emerging technologies and trends relevant to the live events industry. Showing that you're up-to-date with industry developments will not only impress the interviewers but also position you as a forward-thinking candidate who can contribute to innovative product development.
