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- Tasks: Master product knowledge and provide top-notch support to clients in the live events industry.
- Company: Join a leading audio engineering company with a passion for innovation.
- Benefits: Full-time position with opportunities for growth and development.
- Why this job: Be part of exciting live events and enhance customer experiences.
- Qualifications: Experience in live events, strong communication skills, and Microsoft Office proficiency.
- Other info: Dynamic team environment focused on customer satisfaction and product excellence.
The predicted salary is between 30000 - 42000 £ per year.
A leading audio engineering company is seeking a Product Support Engineer to join their team in Flackwell Heath, UK. The ideal candidate will master product knowledge, provide excellent customer service, and manage client inquiries.
Experience in the live events industry is essential, along with good communication skills and proficiency in Microsoft Office. This role offers a full-time position with a focus on assisting customers and enhancing product offerings.
Product Support Engineer | Live Events & Rigging employer: Focusrite Audio Engineering Limited
Contact Detail:
Focusrite Audio Engineering Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer | Live Events & Rigging
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially in live events and rigging. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common client inquiries with a friend. This will help you feel more confident and articulate during interviews.
✨Tip Number 3
Network like a pro! Connect with people in the live events industry on LinkedIn or attend local events. You never know who might have a lead or insight that could help you land that Product Support Engineer role.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you're genuinely interested in joining our team. Don't miss out on this opportunity!
We think you need these skills to ace Product Support Engineer | Live Events & Rigging
Some tips for your application 🫡
Show Your Passion for Live Events: When writing your application, let us know why you're excited about the live events industry. Share any relevant experiences or projects that highlight your enthusiasm and understanding of the field.
Highlight Your Product Knowledge: Make sure to showcase your familiarity with audio engineering products. We want to see how well you understand our offerings and how you can use that knowledge to support our customers effectively.
Emphasise Your Communication Skills: Since this role involves managing client inquiries, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share examples of how you've successfully resolved customer issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Focusrite Audio Engineering Limited
✨Know Your Products Inside Out
Make sure you have a solid understanding of the company's products, especially those related to live events and rigging. Familiarise yourself with their features, benefits, and any common issues customers might face. This will not only impress your interviewers but also help you answer technical questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about specific situations where you resolved issues or went above and beyond for a client. This will demonstrate your ability to manage client inquiries effectively, which is crucial for the role.
✨Brush Up on Communication Techniques
Since good communication skills are essential, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family to get comfortable discussing your experiences and answering questions. Remember, it's all about making a connection with your interviewers!
✨Familiarise Yourself with Microsoft Office
As proficiency in Microsoft Office is required, ensure you're comfortable using tools like Excel, Word, and PowerPoint. Consider preparing a few examples of how you've used these tools in previous roles, especially in relation to managing data or creating presentations that could enhance product offerings.
