At a Glance
- Tasks: Deliver exceptional customer service and manage event bookings with enthusiasm.
- Company: Join a leading motorcycle events company known for unforgettable experiences.
- Benefits: Full-time role with a pension, on-site parking, and a supportive team environment.
- Other info: Enjoy a dynamic office atmosphere with opportunities for growth and collaboration.
- Why this job: Be the face of our brand and make a real impact in the motorcycle community.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 28000 £ per year.
We are looking for an individual to join our small and enthusiastic office team!
Focused Events is a market leader in the motorcycle events industry, delivering unforgettable experiences for both riders and manufacturers across the UK and Europe.
We are recognised as one of the industry's leading providers of organised motorcycle-based activities.
Our Bookings Team is at the heart of everything we do.
They are often the first point of contact for our customers and play a vital role in delivering an exceptional experience from the very first enquiry, through the booking process, and right through to post-event support.
They are the face of our business, representing the Focused Events brand with professionalism, enthusiasm, and confidence in every interaction.
Key Responsibilities
- Deliver outstanding customer service by managing enquiries via telephone and email in a friendly, professional and timely manner.
- Guide customers through the booking process, ensuring they receive accurate information and support from their initial enquiry through to after their event.
- Manage event bookings and maintain accurate customer records.
- Confidently communicate company policies, event information and terms and conditions, providing clear and consistent advice to customers.
- Build positive relationships with customers while resolving queries and finding practical solutions where appropriate.
- Work collaboratively with colleagues across the business, supporting different departments during busy periods.
- Proactively identify, manage and follow up on customer queries and administrative tasks to ensure nothing is overlooked.
- Liaise professionally with internal teams, manufacturers, venues and external partners to ensure the smooth delivery of our events.
- Job Types: Full-time, Permanent
- Company pension
- On-site parking
Schedule
- Day shift
- Monday to Friday
- Weekend availability
Due to the type of business, this role will involve some occasional weekend work at our Thakeham office.
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Office Administrator/ Customer Service Advisor employer: FOCUSED EVENTS LIMITED
Focused Events Limited is an exceptional employer, offering a vibrant work culture where passion for the motorcycle events industry thrives. With opportunities for professional growth and a supportive team environment, employees enjoy benefits like a company pension and convenient on-site parking at our picturesque Thakeham office, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Office Administrator/ Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FOCUSED EVENTS LIMITED. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FOCUSED EVENTS LIMITED before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Office Administrator/ Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FOCUSED EVENTS LIMITED:Your cover letter is your chance to shine! Tell us why you want to work at FOCUSED EVENTS LIMITED specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FOCUSED EVENTS LIMITED!
How to prepare for a job interview at FOCUSED EVENTS LIMITED
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
