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- Tasks: Lead operational efficiency and optimise workflows in the insurance sector.
- Company: Dynamic insurance firm based in the heart of London.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Shape the future of operations and drive innovation in a fast-paced environment.
- Qualifications: Experience in operations management and strong understanding of regulatory compliance.
- Other info: Join a collaborative team focused on excellence and continuous improvement.
The predicted salary is between 80000 - 100000 £ per year.
Location: City of London
Reports to: Managing Director / Board
Role Purpose
The Head of Operations will be the architect of our clients operational efficiency. You will ensure that our specialist broking teams are supported by robust infrastructure, seamless workflows, and rigorous regulatory oversight. You will bridge the gap between high-level strategy and the granular details of London Market processing.
Key Responsibilities
- Operational Strategy Process Optimization
- Workflow Design: Audit and refine the end-to-end broking lifecycle to reduce friction and improve turnaround times.
- Digital Transformation: Lead the adoption of modern broking platforms and AI-driven tools to automate routine administrative tasks.
- Vendor Management: Oversee relationships with third-party providers, including IT, software vendors, and outsourced functions.
- FCA Oversight: Act as a key point of contact for regulatory matters, ensuring all activities align with FCA requirements and 'Consumer Duty' standards.
- Technical Compliance: Manage Client Money (CASS) protocols, TOBAs (Terms of Business Agreements), and Sanctions/AML screening.
- Data Protection: Serve as the lead for GDPR and data security, ensuring client confidentiality in high-sensitivity sectors like Intellectual Property.
Head of Operations (Insurance) employer: Focus Search and Selection
Contact Detail:
Focus Search and Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations (Insurance)
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local events. We all know that sometimes it’s not just what you know, but who you know that can get you in the door.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. We want to see you shine, so practice answering common questions and think about how your experience aligns with their needs.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your past roles, focus on specific achievements that demonstrate your operational efficiency and strategic thinking. We love seeing results!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can help us drive operational excellence.
We think you need these skills to ace Head of Operations (Insurance)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Operations. Highlight your experience in operational strategy and process optimisation, as well as any relevant achievements in digital transformation and vendor management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've improved operational efficiency or navigated regulatory challenges in the past.
Showcase Your Knowledge of the Industry: Demonstrate your understanding of the insurance sector and the London Market. Reference any relevant regulations, like FCA requirements, and discuss how you’ve successfully managed compliance in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Focus Search and Selection
✨Know Your Operations Inside Out
Make sure you understand the intricacies of operational efficiency in the insurance sector. Brush up on the end-to-end broking lifecycle and be ready to discuss how you would optimise workflows and implement digital transformation.
✨Familiarise Yourself with Regulatory Standards
Since you'll be dealing with FCA oversight and compliance, it’s crucial to know the latest regulations and how they impact operations. Prepare examples of how you've navigated regulatory challenges in the past.
✨Showcase Your Leadership Skills
As a Head of Operations, you’ll need to lead teams and manage vendor relationships. Be prepared to share your experiences in leading projects, managing third-party providers, and how you’ve fostered collaboration within teams.
✨Prepare for Scenario-Based Questions
Expect questions that require you to think on your feet. Practice responding to hypothetical scenarios related to operational strategy and risk compliance, demonstrating your problem-solving skills and strategic thinking.