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For Companies At a Glance
- Tasks: Assist customers in German and English, processing orders and resolving enquiries.
- Company: Established client based in Weybridge, Surrey with a supportive culture.
- Benefits: Generous holiday, pension contributions, bonuses, and shopping discounts.
- Why this job: Join a dynamic team and enhance your customer service skills while making a difference.
- Qualifications: Fluent in German and English, with strong communication and multitasking abilities.
- Other info: Hybrid working options and opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
An excellent opportunity has arisen to work for our established client who are based in Weybridge, Surrey as a German Customer Service Advisor. You will have responsibility for dealing with customer enquiries and ensuring orders are processed accurately.
Job Details
- Job Type: Permanent
- Working Hours: Monday-Friday, 8am-4:30pm / 8:30am-5pm
- Location: Weybridge, Surrey – hybrid working
Benefits
- Generous holiday allowance
- Pension contributions 4.5% matched
- Yearly discretionary bonus
- Life assurance 4* annual salary
- Flexible benefits platform
- Independent financial advice service
- Enhanced Employee Assistance programme
- Shopping discounts with retailers
Responsibilities
- Process sales orders and quotations
- Develop relationships with customers and assist with any enquiries
- Respond to all inbound calls & emails quickly and efficiently
- De‐escalate calls and emails effectively and know when to escalate to senior team members for resolution support
- Work flexibly to assist and support other areas of the Customer Service department and customers as and when necessary
- Many other duties; full job description available upon request
Qualifications
- Fluent in German and English, both verbal and written – essential
- Experience working in a busy and demanding environment
- Commercially aware
- Ability to multitask with confident organisational skills
- Excellent communication skills
- Good working knowledge of MS Office
- Previous experience of Oracle would be advantageous but not essential
German Customer Service Advisor in Weybridge employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Customer Service Advisor in Weybridge
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and culture can help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your German and English communication skills! Since this role requires fluency in both languages, try to engage in conversations or even mock interviews with friends to boost your confidence.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that you're proactive and keen to understand how you can contribute to the team and the company’s success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you’re considered for the role. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace German Customer Service Advisor in Weybridge
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about helping customers in both German and English, make sure to highlight your fluency in both languages. Use clear and concise language in your application to demonstrate your communication skills right from the start!
Tailor Your Application: Take a moment to read through the job description and align your experience with what we’re looking for. Mention specific examples of how you've handled customer enquiries or processed orders in the past – it’ll show us you’re the perfect fit!
Keep It Professional Yet Friendly: While we love a casual vibe, remember that this is a professional application. Strike a balance between being approachable and showcasing your professionalism. A friendly tone can go a long way in making your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Focus Resourcing
✨Brush Up on Your Language Skills
Since the role requires fluency in both German and English, make sure you practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences or even role-playing customer scenarios.
✨Know the Company Inside Out
Research the company thoroughly before your interview. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Common Customer Service Scenarios
Think about typical customer service situations you might face, such as handling complaints or processing orders. Be ready to share examples from your past experience that highlight your problem-solving skills and ability to de-escalate tense situations.
✨Show Off Your Organisational Skills
As multitasking is key in this role, be prepared to discuss how you manage your time and prioritise tasks. You could mention specific tools or methods you use to stay organised, which will demonstrate your ability to thrive in a busy environment.
