Telesales Representative

Our fantastic client in Tredegar, an exciting and growing business who are leaders in their field, are recruiting for 3 x Telesales Representatives to join them on a permanent basis.

Working at their stunning Head Office, and as part of a diverse and supportive team, you will contact existing and potential new customers through tele-sales activity, building strong relationships with contacts and promoting the company products and services.

What you\’ll be doing:

• Contact potential or existing customers to inform them about a product or service.
• Ask questions to understand customer requirements and close sales.
• Direct prospects to field sales team when needed – setting appointments as required.
• Enter and update customer information in Hubspot.
• Process orders accurately – progress to Quotation via Hubspot workflow.
• Handle grievances to preserve the company’s reputation.
• Go the \”extra mile\” to meet sales quota and facilitate future sales.
• Keep records of calls and sales and note useful information.

What we\’re looking for:

• Excellent communication and interpersonal skills.
• Proven experience in telesales or other sales/customer service role.
• Proven track record of successfully meeting sales quota preferably over the phone.
• Good knowledge of Hubspot and telephone systems.
• Ability to learn about products and services and describe/explain them to prospects.
• Calm under pressure and able to handle rejection.
• Outstanding negotiation skills with the ability to resolve issues.

Package:

• Competitive salary (to be discussed at screening stage).
• Defined contribution pension scheme (matched employer contribution of 5%).
• Perkbox membership, plus 50 flexi points per month.
• Discounts at local gym.
• Free on-site parking.
• Company workwear available free of charge (but not mandatory).
• Free mortgage advice through Mercer Marsh partners.
• 25 days annual leave plus public holidays.
• Defined shut down period between Christmas & New Year.
• Cashplan (Medicash) with access to GP, support services, and annual capped amounts towards healthcare.
• Employee Assistance Programme (Health Assured) for employee and immediate family.
• Funded company social events (at least twice a year).
• Access to Mental Health First Aid team (and resources through Pulse and Perkbox).
• Car sharing incentives (e.g. winter car check, summer mini-valet).
• On site Electrical Vehicle Charging (nominal monthly charge).
• Secure cycle shelter.
• Disability Confident Committed Employer.
• Silver Investors in People Award.