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- Tasks: Engage potential customers through telesales, building relationships and promoting products.
- Company: Join a diverse and supportive team in a dynamic work environment.
- Benefits: Competitive salary, bonuses, gym discounts, and 25 days annual leave.
- Why this job: Make an impact by connecting with customers and driving sales from home.
- Qualifications: Strong communication skills and experience in telesales or customer service.
- Other info: Remote work options available, with training and meetings in South Wales.
The predicted salary is between 24000 - 36000 £ per year.
We are looking to recruit for an initiative-taking and tenacious home based Telesales Account Representative.
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
As part of a diverse and supportive team, you will contact potential new customers through tele-sales activity, building strong relationships with contacts and promoting the company products and services.
The role:
Contact potential customers to inform them about a product or service.
Ask questions to understand customer requirements and close sales.
Direct prospects to field sales team when needed – setting appointments as required.
Enter and update customer information on CRM
Process orders accurately – progress to Quotation via CRM.
Handle grievances to preserve the company\’s reputation.
Go the \”extra mile\” to meet sales quota and facilitate future sales.
Keep records of calls and sales and note useful information.Skills required:
Excellent communication and people skills.
Proven experience in telesales or other sales/customer service role.
Proven track record of successfully meeting sales quota preferably over the phone.
Ability to learn about products and services and describe/explain them to prospects.
Calm under pressure and able to handle rejection.
Outstanding negotiation skills with the ability to resolve issues.Package:
Our client offer a competitive basic liveable salary (to be discussed at screening stage), plus excellent benefits including:
Quarterly Bonus
Discounted Gym membership
Defined contribution pension scheme (matched employer contribution of 5%)
Perkbox membership, plus 50 flexi points per month
Free mortgage advice through Mercer Marsh partners
25 days annual leave plus public holidays
Defined shut down period between Christmas & New Year
Cashplan (Medicash) with access to GP, support services, and annual capped amounts towards healthcare
Employee Assistance Programme (Health Assured) for employee and immediate family
Funded company social events (at least twice a year)
Access to Mental Health First Aid team (and resources through Pulse and Perkbox)
On site Electrical Vehicle Charging (nominal monthly charge)
Secure cycle shelter
Disability Confident Committed Employer
Silver Investors in People Award
Some travel to South Wales office will be required for training and monthly meetings. All expenses paid
Remote working/work at home options are available for this role.
Telesales ( Home Based) employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales ( Home Based)
✨Tip Number 1
Get to know the company inside out! Before you pick up the phone, do a bit of research on their products and services. This way, when you chat with potential customers, you can confidently answer their questions and show them how your offerings can meet their needs.
✨Tip Number 2
Practice makes perfect! Role-play some calls with a friend or family member. This will help you get comfortable with handling objections and closing sales. Plus, it’s a great way to refine your communication skills, which are key in telesales.
✨Tip Number 3
Keep track of your calls and notes! Use a simple spreadsheet or a CRM tool to log your conversations and any important details. This will not only help you remember who you’ve spoken to but also allow you to follow up effectively, showing prospects that you care.
✨Tip Number 4
Don’t shy away from rejection! It’s part of the game. Instead of getting discouraged, use each call as a learning opportunity. Reflect on what went well and what didn’t, and keep pushing forward. Remember, every 'no' gets you closer to a 'yes'!
We think you need these skills to ace Telesales ( Home Based)
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about connecting with potential customers, make sure your application highlights your excellent communication skills. Use examples from your past experiences to show how you’ve successfully engaged with clients and built relationships.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific skills and experiences that align with what we’re looking for in a Telesales Account Representative.
Highlight Your Sales Achievements: We love seeing a proven track record! Make sure to include any sales quotas you’ve met or exceeded in previous roles. Numbers speak volumes, so don’t shy away from showcasing your achievements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Focus Resourcing
✨Know Your Product Inside Out
Before the interview, make sure you understand the products and services offered by the company. This will help you answer questions confidently and demonstrate your ability to explain these to potential customers.
✨Practice Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly. You could even role-play with a friend or family member to simulate a sales call and get comfortable with handling objections.
✨Showcase Your Resilience
Telesales can be tough, so be prepared to discuss how you've handled rejection in the past. Share specific examples that highlight your tenacity and ability to bounce back from setbacks.
✨Familiarise Yourself with CRM Software
As you'll be entering and updating customer information on a CRM system, it’s beneficial to have a basic understanding of how these systems work. If you’ve used any CRM software before, be ready to talk about your experience.
