Technical Support Engineer required to join our established in what will be an office based role, with potential, very occasional on-site visits. Salary will be between 35,000 - 40,000 depending on experience. Duties: Troubleshoot end user technical product issues Supporting both business clients, electricians, installers as well as the general public Working with a ticketing system, handling both inbound and outbound support calls and emails Remote monitoring to try to find a solution over the telephone Diary management organising weekly site visits to customers homes, and commercial sites Route planning Remotely diagnose product issues Provide external and internal technical product training Assisting the Head of Technical with development, writing up and implementing of ISO procedures for the department Assisting with technical documentation - development, classification, vetting, version management, etc. Benefits: 35,000 - 40,000 20 days holiday plus bank holidays Pension Private healthcareExperience: Previous experience in a technical support role An electrical background is ideal and have any metering experience that would be a huge plus. Strong technical background and can learn products quickly Experience or knowledge with electrical circuits, control panels, batteries; DC or AC coupled, inverters, metering, renewables electrical products is highly desirable Confident customer ser...
Technical Support Engineer employer: Focus Resourcing
Focus Resourcing is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee well-being and professional growth. With the flexibility of hybrid working arrangements, you can enjoy a balanced lifestyle while making a meaningful impact in the healthcare sector within a charitable framework. Join us to be part of a team that values your expertise and fosters continuous development in governance and compliance.
