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- Tasks: Provide top-notch technical support and customer care via phone and email.
- Company: Dynamic client company based in Cardiff with a focus on customer satisfaction.
- Benefits: Salary of £23,810, BUPA Medical Insurance, and clear career progression.
- Why this job: Join a supportive team and enhance your communication skills while helping customers.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible shifts between 8am and 9pm with great opportunities for growth.
The predicted salary is between 23810 - 26500 £ per year.
A client company in Cardiff is seeking a permanent Customer Service representative to provide technical support via phone and email. Ideal candidates will have a customer service background and possess strong communication skills.
The role includes shifts between 8am and 9pm, with a salary of £23,810 plus excellent benefits like BUPA Medical Insurance and a clearly defined career progression path.
Technical Support & Customer Care Advisor employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support & Customer Care Advisor
✨Tip Number 1
Make sure you know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing support via phone and email, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare for interviews and stand out from the crowd. Plus, it’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace Technical Support & Customer Care Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any technical skills you have. We want to see how your background aligns with the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer support and how you can contribute to our team. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly. Whether it’s in your CV or cover letter, we want to see that you can communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Focus Resourcing
✨Know Your Stuff
Make sure you brush up on the technical aspects of the role. Familiarise yourself with common technical issues and solutions, as well as the products or services the company offers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see how you can bring value to their team.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. Nod, maintain eye contact, and ask clarifying questions if needed. This shows that you’re engaged and can effectively communicate with customers, which is crucial for this role.
✨Be Ready for Shift Questions
Since the role involves shifts between 8am and 9pm, be prepared to discuss your availability and flexibility. Highlight any previous experience working varied hours and express your willingness to adapt to the company's scheduling needs.
