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- Tasks: Support tenants with income collection and tenancy management while tackling anti-social behaviour.
- Company: Established housing service provider with a focus on community support.
- Benefits: Competitive salary of £34,434, hybrid working, and opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Experience in tenancy services, UK driving licence, and ability to handle varied workloads.
- Other info: Work 37 hours a week, with a mix of office and remote work.
Tenancy Services Officer required for an established client to join on either an immediate permanent or temp to perm basis. Working 37 hours across Monday - Friday, the salary will be £34,434, hybrid based, with an expectation for the individual to work 2 days a week in the office and the rest of the week out on site and from home.
Candidates applying for this role must have previous tenancy services experience, a UK driving license with own vehicle, and a basic DBS will be carried out should the post holder not hold a current check.
Duties:
- Assist with tenants income collection, anti-social behaviour and tenancy management
- Accountable for around 850 dwellings
- Play an active part in the provision of a local, responsive, housing service as part of the tenancy services team
- Ensure tenants comply with their conditions of their tenancy
- Monitor all current accounts in arrears up to notice stage and take appropriate action
- Monitor hostel, garage and any other accounts in arrears up to notice stage
- Investigate and resolve reports of anti-social behaviour and breaches of tenancy
- Process applications and requests for changes to tenancies
- Carry out regular grounds maintenance inspections
Benefits: £34,434 per annum
Experience required:
- Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights
- Knowledge of housing maintenance, housing law, welfare benefits
- Experience in using Housing IT systems
- Self-motivated, and able to proactively work from home
- Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks
Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Tenancy Services Officer in Southend-on-Sea employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Services Officer in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Tenancy Services Officer role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing law and tenancy management. We recommend practising common interview questions with a friend or even in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your previous tenancy services experience and how it relates to the role. Make sure they see you as the perfect fit!
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen. Plus, we regularly update our listings, so keep checking back for new opportunities that match your skills.
We think you need these skills to ace Tenancy Services Officer in Southend-on-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous tenancy services experience. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Tenancy Services Officer role. Be sure to mention your understanding of housing law and your proactive approach to tasks.
Show Off Your Soft Skills: We love candidates who can stay calm under pressure and manage a busy workload. Make sure to include examples of how you've demonstrated these skills in your previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure you’re considered for this and future positions. We can’t wait to hear from you!
How to prepare for a job interview at Focus Resourcing
✨Know Your Tenancy Services
Make sure you brush up on your knowledge of tenancy services and housing law. Be ready to discuss your previous experience in income collection, anti-social behaviour, and tenancy management. This will show that you understand the role and can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved issues in the past, especially related to tenant complaints or arrears. Highlighting your proactive approach will demonstrate your ability to handle the varied workload expected in this role.
✨Be Ready for Practical Questions
Expect questions about how you would handle specific scenarios, such as dealing with anti-social behaviour or managing accounts in arrears. Think through your responses beforehand so you can provide clear, structured answers during the interview.
✨Demonstrate Your Self-Motivation
Since this role involves working from home, it's crucial to convey your self-motivation and organisational skills. Share examples of how you've successfully managed your time and tasks independently in previous roles.
