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- Tasks: Lead pension administration, mentor colleagues, and ensure accurate benefit calculations.
- Company: Dynamic London-based firm with a focus on client relationships and high standards.
- Benefits: Competitive salary, flexible holidays, pension matching, and health plans.
- Why this job: Join a supportive team and make a real difference in people's financial futures.
- Qualifications: Experience with Defined Benefit schemes and strong MS Office skills required.
- Other info: Opportunities for professional development and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
- Location: London – Charing Cross nearest tube
- Hybrid Working
We are seeking an experienced Senior Pensions Administrator to join our clients London-based team. In this role, you\’ll play a key part in ensuring accurate delivery of pension administration services, supporting and mentoring colleagues, and maintaining strong client and member relationships.
Your role as Senior Pensions Administrator:
- Check, authorise, and monitor work produced by team members
- Train, mentor, and assist less experienced administrators
- Ensure scheme benefits are calculated and paid accurately in line with scheme rules and pensions legislation
- Maintain membership records and ensure database accuracy
- Provide technical information to members, clients, and third parties, both verbally and in writing
- Liaise with clients, actuaries, consultants, providers, pension payroll teams, and other stakeholders
- Handle member queries confidently via phone, email, and letter
- Prioritise workloads effectively to meet deadlines and service levels
- Support project work as directed by the Team Leader or Manager
- Ensure compliance with ISO and AAF accreditations
- Contribute to a culture of high standards, quality, and client responsiveness
The person:
- Solid experience working with Defined Benefit (DB) pension schemes.
- Strong pensions industry background with up-to-date knowledge of legislation and disclosure requirements
- Skilled in MS Office applications, particularly Excel and Word
- Takes ownership, accountability, and pride in delivering high-quality work
- Strong GCSEs (Maths & English – minimum grade B/6 or equivalent)
- Ideally educated to A Level or equivalent; candidates with strong experience will also be considered.
- Willingness to study towards relevant pensions qualifications (e.g. CPC, QPA, DPC, RPC, APMI)
Desirable:
- Some progress with professional pensions qualifications (PMI/QPA/RPC/DPC/DPA)
Benefits:
- Competitive salary with annual discretionary bonus.
- 25 days\’ holiday (with buy/sell flexibility)
- Pension matching, life assurance, and healthcare plans
- Flexible benefits scheme, retailer discounts, digital GP service, and employee assistance
- Paid volunteering days and opportunities to participate in community events
- Generous referral bonuses for recommending candidates
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Senior Pensions Administrator employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Pensions Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Make sure you're up-to-date with the latest pensions legislation and be ready to discuss how you've handled complex queries in the past. Confidence is key!
✨Tip Number 3
Showcase your mentoring skills! If you've trained or supported colleagues before, be sure to highlight this in conversations. Employers love candidates who can uplift their teams and contribute to a positive work culture.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and experience. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Senior Pensions Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Pensions Administrator role. Highlight your experience with Defined Benefit schemes and any relevant qualifications. We want to see how your skills match what we're looking for!
Showcase Your Experience: In your cover letter, give us a glimpse of your past experiences. Talk about how you've trained or mentored others, and share examples of how you've handled member queries. This will help us see your hands-on approach!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially in the pensions industry!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Focus Resourcing
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of Defined Benefit pension schemes and the latest legislation. Being able to discuss these topics confidently will show that you're not just familiar with the basics, but that you’re genuinely passionate about the field.
✨Showcase Your Mentoring Skills
Since the role involves training and mentoring less experienced administrators, think of examples from your past where you've successfully guided others. Be ready to share how you approach mentoring and what techniques you find effective.
✨Prepare for Technical Questions
Expect questions that test your technical knowledge and problem-solving skills. Practise explaining complex pension concepts in simple terms, as you'll need to communicate effectively with clients and members who may not have a technical background.
✨Demonstrate Your Client Relationship Skills
Think of specific instances where you've built strong relationships with clients or handled difficult queries. Highlight your communication style and how you ensure client satisfaction, as this is key to the role.
