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- Tasks: Lead a diverse team in managing daily operations of a tech repair centre.
- Company: Join a fantastic tech client based on the outskirts of Cardiff.
- Benefits: Enjoy a competitive salary, private healthcare, and 23 days holiday plus bank.
- Why this job: Be part of a supportive team with excellent rewards and recognition opportunities.
- Qualifications: Proven managerial experience in a repair centre or IT engineering setting required.
- Other info: Monday to Friday hours with some overtime; free on-site parking available.
The predicted salary is between 32000 - 48000 £ per year.
Our fantastic tech client on the outskirts of Cardiff are looking to recruit a Repair Manager to join them on a permanent basis. We are seeking an experienced manager, ideally from a Technology Repair background, to lead a growing and diverse team and oversee the daily operations of the repair centre, ensuring efficient and effective service delivery to customers.
What you'll be doing:
- Team Management - Lead, motivate and manage a team of technical repair engineers and technicians in the repair centre, providing training, support and development.
- Operations Management - Oversee the repair process from tech intake to completion and deployment; ensuring timely and accurate repairs, implementing and monitoring workflows to optimise efficiency.
- Customer Service - Ensure high levels of customer satisfaction by addressing enquiries, resolving complaints and maintaining strong internal and external relationships.
- Inventory Management - Monitor and manage inventory levels, including ordering parts, and supplies, and ensuring accurate record keeping and inventory control.
- Quality Control - Implement and maintain quality control procedures to ensure repairs meet all standards, conducting regular quality audits and inspections.
- Safety Compliance - Ensure the repair centre complies with all safety regulations and standards; conducting regular safety training with the team.
- Reporting - Prepare and present regular reports on repair centre performance to highlight key metrics for the SLT.
What we're looking for:
- Proven managerial experience within a repair centre, workshop or IT engineering setting.
- Strong leadership and team development skills.
- Excellent organisational skills with the ability to problem solve.
- Strong customer service and communication skills.
- Knowledge and understanding of repair centre processes and inventory management.
- Strong familiarity of QSHE principles and standards.
- Experience with inventory management software.
Salary & Benefits:
- Salary will be 40k plus excellent benefits.
- Hours: Monday to Friday; 9am-5:30pm (37.5 hours) - some overtime will be required.
- Company Pension scheme.
- Private Healthcare.
- 23 days holiday plus bank.
- Free on-site parking.
- Life cover (4 x basic salary).
- Group income protection.
- Friendly, outgoing, and supportive team.
- Excellent reward & recognition scheme.
- Discounted gym membership.
Repair Centre Manager in City employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repair Centre Manager in City
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the repair industry. This knowledge will not only help you during interviews but also demonstrate your passion for the field and your commitment to staying updated.
✨Tip Number 2
Network with professionals in the tech repair sector. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities at companies like ours.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've motivated staff and improved operational efficiency.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for will help you align your answers during the interview, showing that you're a great fit for our team and the role.
We think you need these skills to ace Repair Centre Manager in City
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your managerial experience in a repair centre or similar environment. Emphasise your leadership skills and any relevant technical knowledge that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology repair and your ability to lead a team. Mention specific examples of how you've improved operations or customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, problem-solving abilities, and familiarity with inventory management software. These are key attributes the company is looking for.
Showcase Your Understanding of QSHE Principles: Demonstrate your knowledge of quality, safety, health, and environmental standards in your application. This will show that you understand the importance of compliance in a repair centre setting.
How to prepare for a job interview at Focus Resourcing
✨Showcase Your Leadership Skills
As a Repair Centre Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your approach to motivating and developing team members.
✨Understand Repair Processes
Familiarise yourself with the specific repair processes relevant to the company. Be ready to discuss how you would optimise workflows and ensure timely repairs, as this will show your understanding of the role's operational demands.
✨Emphasise Customer Service Experience
Customer satisfaction is key in this role. Prepare to share instances where you've resolved customer complaints or improved service delivery, highlighting your communication skills and commitment to quality.
✨Be Prepared for Safety Compliance Questions
Given the importance of safety in a repair centre, brush up on QSHE principles. Be ready to discuss how you've implemented safety procedures in previous roles and how you plan to maintain compliance in this position.
