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- Tasks: Provide 1st/2nd line IT support and troubleshoot issues in a fast-paced environment.
- Company: Join a leading organisation with a dynamic IT team.
- Benefits: Immediate start, competitive pay, and valuable experience in IT support.
- Other info: Opportunity for growth in a collaborative and supportive team.
- Why this job: Make a real impact by enhancing user experiences and supporting innovative IT solutions.
- Qualifications: Experience with Active Directory, Office 365, and Windows environments required.
The predicted salary is between 30000 - 40000 £ per year.
A leading organisation is seeking an experienced IT Technician to join their Desktop Support team on a temporary basis. This is an urgent requirement, so candidates available for an immediate start are highly encouraged to apply.
This role is ideal for an IT professional with strong 1st/2nd line support experience who enjoys troubleshooting, supporting users, and working in a fast-paced technical environment. You will need strong working knowledge of Microsoft and Mac operating systems for this role.
Your role:
- Take ownership of IT incidents and service requests, managing them through to resolution or escalation where required.
- Escalate complex issues to third-party providers or the Infrastructure Manager when necessary.
- Develop strong working relationships with remote sites and end users to improve overall IT support experience.
- Work closely with operational teams to ensure IT assets are used efficiently and effectively.
- Maintain and update the IT asset register in line with ISO 27001 compliance requirements.
- Perform routine support tasks including:
- Password resets
- File restoration
- New user account creation
- Managing security group access
- Assist with new starter laptop builds, onboarding, and IT induction training.
- Maintain and update onboarding documentation and build checklists.
- Ensure software installations and devices are patched regularly using standard tools.
- Support the local area network across sites, escalating network issues where required.
- Maintain knowledge base documentation and FAQs for IT support processes.
- Provide guidance and orientation to users on operating computer equipment and systems.
- Manage local IT hardware stock and peripherals.
- Support delivery of IT project work within agreed deadlines.
- Assist with maintenance, patching and proactive monitoring of IT services and infrastructure.
- Support the change management process, raising change requests where required.
- Assist with maintaining ISO 27001 and ISO 9001 compliance activities.
- Produce reports on:
- Service desk performance
- IT asset status
- Backup status and performance
Essential Experience:
- Working with Active Directory
- Supporting Office 365 environments
- Experience with Windows 10 and Windows 11
- Experience working within a Service Desk environment managing and escalating calls
- Creating and maintaining technical documentation
- Strong organisational skills and attention to detail
- Excellent written and verbal communication
- Ability to troubleshoot logically and methodically
- Ability to work effectively within a team environment
- Experience providing 1st / 2nd line support in Windows environments
Desirable Experience:
- MacOS support
- Windows Server 2016 / 2019 / 2022
- Microsoft Hyper-V
- Hybrid Azure AD / Entra ID environments
- Backup technologies
- PowerShell scripting
- Experience working in a regulated or ISO-compliant environment
If you are an IT Support Technician available immediately and looking for a temporary opportunity with a dynamic IT team, please apply now with your CV.
IT Technician in Reading employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician in Reading
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend meetups, or join online forums. You never know who might have a lead on that perfect IT Technician role.
✨Tip Number 2
Practice makes perfect! Brush up on your troubleshooting skills and be ready to demonstrate your knowledge of Microsoft and Mac operating systems during interviews. Show them you’re the go-to person for 1st/2nd line support.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you! Use our website to find roles that match your skills and interests. Tailor your approach to each company to stand out from the crowd.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the team!
We think you need these skills to ace IT Technician in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 1st/2nd line support and any specific skills mentioned in the job description. We want to see how your background fits perfectly with what we're looking for!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled IT incidents in the past. We love seeing candidates who can think on their feet and resolve issues efficiently, so don’t hold back!
Keep It Clear and Concise: When writing your application, be straightforward and to the point. We appreciate clarity, so make sure your experience and skills shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity right away!
How to prepare for a job interview at Focus Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft and Mac operating systems, as well as Active Directory and Office 365. Be ready to discuss your troubleshooting methods and share specific examples of how you've resolved issues in the past.
✨Showcase Your Communication Skills
Since this role involves working closely with users and operational teams, practice explaining technical concepts in simple terms. Prepare to demonstrate how you've built strong relationships with end users and improved their IT support experience.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a complex IT incident or managing multiple service requests. Think through your approach to these scenarios and be prepared to explain your thought process clearly.
✨Highlight Your Organisational Skills
With responsibilities like maintaining the IT asset register and producing reports, it's crucial to showcase your attention to detail. Bring examples of how you've managed documentation and compliance activities in previous roles to the interview.