At a Glance
- Tasks: Provide top-notch support to customers and manage enquiries with a friendly approach.
- Company: Join a prestigious client known for their supportive team culture.
- Benefits: Competitive salary, full training, and a positive work environment.
- Other info: Office-based role in Reading with Monday to Friday working hours.
- Why this job: Kickstart your career in customer service with hands-on experience and growth opportunities.
- Qualifications: Organised, positive attitude, and a passion for helping people.
The predicted salary is between 25000 - 30000 £ per year.
Our prestigious client is looking for a Customer Support Administrator to join their friendly and supportive team. This is an excellent opportunity for someone looking to start or develop their career in customer service and administration. Full training will be provided, so if you are organised, enjoy helping people, and have a positive attitude, we would love to hear from you.
The main purpose of this role is to provide excellent support to both existing and prospective customers, ensuring enquiries, requests, and issues are handled professionally and efficiently from start to finish.
Job Type: Permanent
Working Hours: Monday - Friday, 8:30am - 5:00pm
Location: Reading (Office Based)
Salary: £25,000
Key Responsibilities:
- Be the first point of contact for customer enquiries via phone and email.
- Log customer requests and update records using internal systems (full training provided).
- Schedule engineer visits and coordinate diaries.
- Arrange appointments for breakdowns, maintenance visits, installations, and collections.
- Process customer orders for parts and supplies.
- Prepare customer quotes and general correspondence.
- Keep customer information accurate and up to date.
- Help resolve customer queries in a friendly, professional, and timely manner.
- Support with general administration, including maintaining customer records.
- Assist with stock ordering and organising deliveries.
