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- Tasks: Support sales with technical guidance, product demos, and solution designs for Unified Communications.
- Company: Join a dynamic tech company focused on Unified Communications and partner channels.
- Benefits: Competitive salary, training opportunities, and a collaborative work environment.
- Why this job: Make an impact by helping customers solve technical challenges and grow their businesses.
- Qualifications: Degree in computing or strong networking background; VoIP and UC experience preferred.
- Other info: Exciting opportunities for career growth and hands-on training experiences.
The predicted salary is between 36000 - 60000 £ per year.
Our client is seeking an experienced Pre-sales Engineer to join their dedicated technical team based in their Theale office. You will play a key role in supporting and growing the business, with a particular focus on Unified Communications (UC) and key partner channels.
This is a hands-on technical role with a strong focus on pre-sales. Working with the sales department, your main priority will be to provide technical guidance, product demos and solution designs for their partners. You will also be responsible for providing 2nd-line post-sales support, working alongside colleagues to ensure customer issues are resolved quickly and efficiently.
Additional responsibilities include delivering product training to internal staff and external partners. You will be expected to help create and deliver technical content for webinars, open days, and assist the team at seminars and industry exhibitions as required.
As the Technical Consultant your responsibilities will be to:
Pre-Sales Support
- Provide assistance to customers
- Propose solutions which meet those requirements, ensuring they are technically viable and add value to proposals.
- Understand and demonstrate products/solutions to resellers, including customer visits, seminars and trade shows.
- Help the sales team identify upsell opportunities into existing accounts.
- Help to coordinate and deliver webinars
Supplier Engagement
- Maintain relationships with suppliers, understand their portfolio
- Primary technical/product contact for UC suppliers.
- Maintain supplier technical qualifications as required
- Attend and lead meetings with suppliers
Staff Training
- Provide structured product & technology training for sales and technical staff.
- Content is generally provided by suppliers, but course development is required.
Customer Training
- Although online training is typically available, it is expected that you will also run instructor-led courses with a hands-on element to enable customers to gain their certifications in a classroom environment.
- After gaining sufficient knowledge and suitable trainer certifications it is expected that at least one supplier training will be run each month. The Trainer must take some responsibility to promote the courses, internally with Sales/Marketing teams and directly with Customers.
- Identify other commercial opportunities for 1-day technology training courses, develop and deliver them. g. SIP Troubleshooting, Wireshark, WiFi etc.
Post-Sales, 2nd-Line Technical Support
- Work with customers by phone and email to resolve technical & product related issues. Despite a large and diverse range of products our client provides a high level of technical support, generally without the need to escalate to manufacturers.
- The role is expected to have a good understanding of the fundamentals and be able to investigate & solve problems largely unaided – through documentation, remote assistance and bench testing.
- Liaise with manufacturer/supplier if escalation is required.
Ticket/Case Management
- Management of open support cases, tracking time against activities
- All team members are expected to actively manage outstanding tickets and ensure that analysis & time tracking data are recorded.
The person:
- Degree or equivalent in a computing related subject and/or have proof of a solid networking background.
Strong technical knowledge and commercial experience of supporting:
- VoIP & Unified Communications
- IP PBX – Appliance / Software / Cloud
- Enterprise / (Multi-cell) DECT
- IP Phone Management / Provisioning
Good technical knowledge and commercial experience of supporting:
- DSL and WAN routers
- Network switches and VLANs
- Firewalls and associated VPN technologies.
- Working technical knowledge of current VoIP practices, protocols, and principles.
- Ability to analyse Logs, SIP traces & PCAP generated from customer equipment.
- Adept at reading and interpreting technical documentation and procedure manuals.
- Strong interpersonal, written and oral communication skills including the ability to confidently present webinars, training courses and seminar presentations.
- Ability to conduct research into telecommunications issues and products.
- Ability to communicate with all levels of the business
- Excellent time management, particularly the ability to effectively prioritise and execute tasks in line with business objectives
- Must be free to work in the UK with no restrictions of Visas and work permits.
- Full / Valid UK Driving License.
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Pre-Sales Engineer employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pre-Sales Engineer
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and trade shows to meet potential employers and showcase your skills. Don’t be shy; introduce yourself and chat about your experience in Unified Communications.
✨Tip Number 2
Practice your product demos! Get comfortable with presenting technical solutions and showcasing your knowledge. This will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 3
Leverage social media! Use platforms like LinkedIn to connect with industry professionals and join relevant groups. Share your insights on VoIP and Unified Communications to establish yourself as a knowledgeable candidate.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure to tailor your application to highlight your technical expertise and customer support experience in the pre-sales arena.
We think you need these skills to ace Pre-Sales Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Pre-Sales Engineer role. Highlight your technical skills, especially in Unified Communications and VoIP, and showcase any relevant experience that aligns with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific experiences that demonstrate your ability to provide pre-sales support and technical guidance.
Showcase Your Communication Skills: Since this role involves training and presenting, make sure to highlight your strong interpersonal and communication skills in your application. We want to see how you can confidently engage with both customers and colleagues.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Focus Resourcing
✨Know Your Tech Inside Out
As a Pre-Sales Engineer, you'll need to demonstrate a solid understanding of Unified Communications and related technologies. Brush up on your knowledge of VoIP, IP PBX systems, and network protocols. Be ready to discuss how these technologies can solve customer problems and add value.
✨Prepare for Product Demos
Since you'll be providing product demonstrations, practice showcasing the features and benefits of the solutions you'll be discussing. Tailor your demos to highlight how they meet specific customer needs, and think about potential questions that might arise during the presentation.
✨Showcase Your Communication Skills
Strong interpersonal skills are crucial in this role. During the interview, focus on how you can effectively communicate complex technical concepts to both technical and non-technical audiences. Share examples of past experiences where you've successfully trained or presented to others.
✨Be Ready for Problem-Solving Scenarios
Expect to face technical scenarios during the interview that require quick thinking and problem-solving. Prepare by reviewing common issues related to VoIP and Unified Communications, and think through how you would approach troubleshooting them. This will show your analytical skills and readiness for the role.
