At a Glance
- Tasks: Lead a dynamic team while directly handling customer claims and mentoring colleagues.
- Company: Join a supportive and forward-thinking company focused on customer service excellence.
- Benefits: Enjoy a competitive salary, career development opportunities, and a collaborative work environment.
- Other info: Be part of a growing team with a focus on quality and compliance.
- Why this job: Make a real difference by guiding a team and resolving customer issues effectively.
- Qualifications: Experience in customer service and strong mentoring skills are essential.
The predicted salary is between 27000 - 33000 £ per year.
We are delighted to be supporting our client with the recruitment of an experienced Customer Service Team Leader to join their growing claims team.
This is a fantastic opportunity for a confident customer service professional who enjoys being hands-on while supporting and developing others.
You'll spend around 50% of your time handling customer claims directly, with the remainder focused on supporting the day-to-day running of the team, providing guidance, coaching and operational support.
You'll be responsible for
Handling customer claims accurately and efficiently.
Supporting and mentoring members of the claims team.
Acting as an escalation point for complex customer queries and claims.
Ensuring claims meet agreed SLAs and regulatory requirements.
Supporting quality, compliance and operational standards.
Assisting the Manager with the day-to-day running of the department.
Handling customer complaints professionally.
Maintaining accurate records and system updates.
We're looking for someone with
Previous experience in a customer-focused environment.
Experience supporting, mentoring or coaching colleagues.
Excellent communication and organisational skills.
Strong attention to detail and decision-making ability.
A customer-focused approach and positive attitude.
An understanding of compliance and working within a regulated environment.
What's on Offer?
Our client offers a supportive, forward-thinking envi...
Customer Service Team Leader in Portsmouth employer: Focus Resourcing
Join a dynamic and supportive environment as a Customer Service Team Leader, where your leadership skills will be nurtured and your contributions valued. With a strong focus on employee development, you will have access to ongoing training and growth opportunities, all while working in a collaborative team that prioritises quality and compliance. Located in a thriving area, this role not only offers competitive benefits but also the chance to make a meaningful impact in the lives of customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Portsmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Focus Resourcing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Focus Resourcing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Team Leader in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Focus Resourcing:Your cover letter is your chance to shine! Tell us why you want to work at Focus Resourcing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Focus Resourcing!
How to prepare for a job interview at Focus Resourcing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
