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- Tasks: Lead a friendly team, support customers, and ensure smooth office operations.
- Company: Join a warm and supportive workplace focused on teamwork and customer care.
- Benefits: Enjoy a varied role with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer service and team well-being every day.
- Qualifications: Experience in leadership, strong communication skills, and a positive attitude.
The predicted salary is between 28800 - 43200 £ per year.
Our client is looking for a warm, supportive, and organised Customer Service Manager to join their friendly and hardworking team. This is a fantastic opportunity for someone who enjoys working with people, supporting others to do their best, and helping a busy business run smoothly day to day.
If you take pride in creating a positive environment for both customers and staff, and enjoy variety in your role, this could be the perfect next step for you.
As the Customer Service Manager, you will be responsible for:
- Supporting the smooth day-to-day running of the office
- Leading and supporting Reception and Administrative teams
- Being a friendly point of contact for customers, helping with queries and resolving concerns
- Managing appointments and overseeing the referral process
- Working closely with colleagues to support their needs and resolve queries
- Welcoming new starters through inductions and supporting their training and development
- Managing rotas, holidays, sickness, and return-to-work meetings with care and fairness
- Supporting staff development, reviews, and well being
- Assisting with recruitment, interviews, and team planning
- Producing reports to help the company continue to improve
- Supporting marketing activities and helping organise events
- Overseeing ordering, stock control, and the general upkeep of the office
- Helping resolve IT or equipment issues as they arise
The successful Customer Service Manager will have the following related skills / experience:
- A positive, approachable, and dependable team player who enjoys supporting others.
- Experience in a supervisory or team leadership role
- Strong organisational and administrative skills
- A calm, solutions-focused approach
- Great communication and people skills
- A genuine desire to support both clients and colleagues
Why Join the Team?
- Join a welcoming and supportive working environment
- Play an important role in customer care and team well being
- Enjoy a varied and rewarding leadership position
Customer Service Manager in Pangbourne employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Pangbourne
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on an opportunity that’s perfect for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team management. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, be warm and approachable. Remember, they’re looking for someone who can create a positive environment, so let your friendly side shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Manager in Pangbourne
Some tips for your application 🫡
Show Your Warmth: When writing your application, let your personality shine through! We want to see that warm and supportive vibe you bring to the table. Share examples of how you've created a positive environment for both customers and colleagues.
Be Organised: Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary. This reflects the strong organisational skills we’re looking for in a Customer Service Manager.
Highlight Your Experience: Don’t forget to showcase your relevant experience! Whether it’s leading a team or managing customer queries, we want to know how your background aligns with the role. Be specific about your achievements and how they relate to our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our friendly team!
How to prepare for a job interview at Focus Resourcing
✨Show Your Warmth
As a Customer Service Manager, being warm and approachable is key. During the interview, make sure to smile and engage with your interviewer. Share examples of how you've created a positive environment for both customers and colleagues in your previous roles.
✨Demonstrate Organisational Skills
Highlight your organisational abilities by discussing specific systems or processes you've implemented in past positions. Be ready to explain how you manage day-to-day operations and ensure everything runs smoothly, as this will resonate well with the hiring team.
✨Communicate Clearly
Great communication is essential for this role. Practice articulating your thoughts clearly and concisely. Prepare to discuss how you've resolved customer queries or supported team members, showcasing your people skills and solutions-focused approach.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples where you've successfully managed appointments, handled conflicts, or supported staff development. This will demonstrate your capability to handle the varied responsibilities of the role.
