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- Tasks: Manage customer relationships and oversee medical equipment operations nationwide.
- Company: Join a leading company in the medical devices sector, focused on innovation and quality.
- Benefits: Enjoy 25 days holiday, private healthcare, pension, and electric car schemes.
- Why this job: Be a key player in improving healthcare while working with cutting-edge technology.
- Qualifications: Must have extensive medical device knowledge and a professional qualification in engineering or clinical services.
- Other info: Field-based role with opportunities for growth and development.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for a highly skilled and experienced Operational Account Manager to be responsible for the technical and operational management of medical equipment, customer relationships, contract retention, and growth.
Please note that this is a field based nationwide role, and medical devices experience is essential.
Benefits:
25 days holiday + bank holidays
Pension
Private healthcare
Employees assistance programme
Electric car scheme
Cycle to work scheme
As the Operational Account Manager, you will be responsible for:
- Customer relationship management and retention of existing customer contracts.
- Acting as a critical link between different commercial departments and the customer.
- Reviewing and updating existing procedures.
- Responsible for investigation of incidents involving medical devices.
- Working closely with customer experience managers to monitor customer satisfaction and manage improvement initiatives.
- Many other duties, full job description available upon request.
The successful Operational Account Manager will have the following related skills / experience:
- Extensive technical knowledge of medical devices.
- Recognised professional qualification in engineering or clinical services.
- Familiarity with appropriate national and local regulatory standards.
- Extensive knowledge of MHRA Managing Medical Devices and associated legislation/regulations.
- At least 6 years working with/for healthcare providers/suppliers.
For more information, please contact Sharon Tanner on (phone number removed)
#J-18808-Ljbffr
Operational Account Manager employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Account Manager
✨Tip Number 1
Make sure to highlight your experience with medical devices in your conversations. Since this role requires extensive technical knowledge, be prepared to discuss specific examples of how you've managed or worked with medical equipment in the past.
✨Tip Number 2
Network with professionals in the healthcare sector. Attend industry events or join relevant online forums to connect with others who have insights into the role and can provide valuable information about the company culture at StudySmarter.
✨Tip Number 3
Familiarize yourself with the latest regulations and standards related to medical devices. Being knowledgeable about MHRA Managing Medical Devices will not only help you in interviews but also demonstrate your commitment to compliance and safety.
✨Tip Number 4
Prepare to discuss your approach to customer relationship management. Think of specific strategies you've used to retain contracts and improve customer satisfaction, as these are key responsibilities for the Operational Account Manager role.
We think you need these skills to ace Operational Account Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Operational Account Manager position. Highlight the key responsibilities and required skills, especially focusing on medical devices experience and customer relationship management.
Tailor Your CV: Customize your CV to emphasize your relevant experience in managing medical equipment and customer relationships. Include specific examples of how you've retained contracts and improved customer satisfaction in previous roles.
Craft a Strong Cover Letter: Write a compelling cover letter that connects your background in engineering or clinical services with the requirements of the role. Mention your familiarity with regulatory standards and any relevant qualifications you hold.
Highlight Technical Knowledge: In your application, be sure to showcase your extensive technical knowledge of medical devices. Discuss any relevant legislation or regulations you are familiar with, such as MHRA Managing Medical Devices, to demonstrate your expertise.
How to prepare for a job interview at Focus Resourcing
✨Showcase Your Technical Knowledge
Make sure to highlight your extensive technical knowledge of medical devices during the interview. Be prepared to discuss specific examples of how you've managed or worked with these devices in the past.
✨Demonstrate Customer Relationship Skills
Since customer relationship management is key for this role, come ready with examples of how you've successfully retained contracts and improved customer satisfaction in previous positions.
✨Familiarize Yourself with Regulations
Brush up on relevant national and local regulatory standards, especially those related to MHRA Managing Medical Devices. Being able to discuss these regulations will show your preparedness and expertise.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills, particularly in handling incidents involving medical devices. Think of past experiences where you successfully navigated challenges and be ready to share those stories.
