At a Glance
- Tasks: Manage customer enquiries and provide top-notch service in a fast-paced environment.
- Company: Join an award-winning pensions administration business focused on member care.
- Benefits: Competitive salary, annual bonus, flexible leave, and health benefits.
- Other info: Hybrid working, great team culture, and opportunities for personal growth.
- Why this job: Make a real difference by helping customers with their pension queries.
- Qualifications: GCSEs in English and Maths, plus customer service experience.
The predicted salary is between 13 - 16 € per hour.
Location: Newcastle (Hybrid Working)
Hours: Monday to Friday 10AM - 2:15PM
Our prestigious client is urgently seeking additional customer service advisors for their busy team. Please be aware there is specific employment screening as below before applying.
Pre-Employment Screening
Due to the sensitive nature of the information handled within this role, all successful applicants will be required to pass Non Police Personnel Vetting (NPPV). This includes criminal record and intelligence checks, financial screening, identity verification, and, where applicable, background checks on close associates. Applicants must have been resident in the UK for a minimum of three years to allow these checks to be completed.
This is an excellent opportunity for an individual with prior experience in a contact centre or customer service environment, where delivering a consistently high standard of customer care is essential. The successful candidate will be confident in managing a range of customer enquiries and committed to providing a high-quality service experience.
You will be joining an award-winning pensions administration business that places scheme members at the centre of its operations. Our services include scheme administration, first-time outsourcing, member communications, and scam protection.
Key Responsibilities
- Manage a high volume of inbound calls in a professional, courteous, and timely manner.
- Identify customer needs and provide appropriate, accurate solutions or alternatives.
- Maintain accurate and up-to-date records of customer interactions within internal systems.
- Deliver a consistently high standard of customer service at all times.
- Work collaboratively with colleagues and other business areas to ensure effective resolution of queries.
Candidate Profile
Essential Requirements:
- GCSE Grade C/4 or above in English and Mathematics.
- Previous experience within a contact centre, customer service advisor, or telephone-based office role, or a comparable customer-focused position.
- Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
- Strong interpersonal skills, with the ability to build rapport and manage a wide range of customer interactions.
- Demonstrable organisational and planning skills, with the ability to manage competing priorities effectively.
- The ability to remain calm and professional when working under pressure or handling challenging situations.
What our client offers
- Competitive salary and annual discretionary bonus
- 25 days' annual leave, with buy/sell flexibility
- Pension contributions with employer matching
- Healthcare plans and life assurance
- Retailer discounts
- Flexible benefits scheme
- Employee Assistance Programme and digital GP service
- Paid volunteering days
- Referral bonus scheme
Part Time Customer Service in Newcastle upon Tyne employer: Focus Resourcing
Join an award-winning pensions administration business in Newcastle, where you will be part of a dynamic team dedicated to delivering exceptional customer service. With a strong focus on employee well-being, we offer competitive salaries, flexible working arrangements, and numerous growth opportunities, ensuring that you can thrive both personally and professionally. Our supportive work culture encourages collaboration and innovation, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service in Newcastle upon Tyne
✨Tip Number 1
Get ready for that assessment day! Brush up on your customer service skills and think of examples from your past experiences that showcase your ability to handle inquiries and resolve issues. We want you to shine!
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident and prepared when it comes to managing those high-volume calls.
✨Tip Number 3
Don’t forget to research the company! Knowing their values and services can give you an edge during the assessment. It shows you’re genuinely interested and ready to be part of their award-winning team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that customer service role.
We think you need these skills to ace Part Time Customer Service in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the customer service role. Highlight any relevant experience you have in contact centres or similar environments, and don’t forget to showcase your communication skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for customer service and how you can contribute to our award-winning team.
Be Honest About Your Background:Since there’s a pre-employment screening process, be upfront about your background. If you’ve been in the UK for at least three years, great! Just make sure all your details are accurate.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and we’ll be able to review your application faster!
How to prepare for a job interview at Focus Resourcing
✨Know the Company Inside Out
Before your interview, take some time to research the company and its services. Understand their mission, values, and the specific role you’re applying for. This will not only help you answer questions more effectively but also show your genuine interest in the position.
✨Prepare for Common Customer Service Scenarios
Think about common customer service scenarios you might face in the role. Prepare examples from your past experience where you successfully handled difficult customers or resolved issues. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Practice Your Communication Skills
Since excellent verbal and written communication is key for this role, practice articulating your thoughts clearly. You could even do a mock interview with a friend or family member to get comfortable with expressing yourself professionally.
✨Dress the Part and Be Punctual
Make sure to dress appropriately for the interview, as first impressions matter. Also, plan to arrive early to show that you are punctual and respectful of their time. This sets a positive tone right from the start!
