At a Glance
- Tasks: Manage customer enquiries and provide top-notch service in a fast-paced environment.
- Company: Join an award-winning pensions administration business focused on member care.
- Benefits: Competitive salary, annual bonus, flexible leave, and health benefits.
- Other info: Hybrid working, great team culture, and opportunities for personal growth.
- Why this job: Make a real difference by helping customers with their pension queries.
- Qualifications: GCSEs in English and Maths, plus customer service experience.
The predicted salary is between 13 - 16 £ per hour.
Location: Newcastle (Hybrid Working)
Hours: Monday to Friday 10AM - 2:15PM
Our prestigious client is urgently seeking additional customer service advisors for their busy team. Please be aware there is specific employment screening as below before applying.
Pre-Employment Screening
Due to the sensitive nature of the information handled within this role, all successful applicants will be required to pass Non Police Personnel Vetting (NPPV). This includes criminal record and intelligence checks, financial screening, identity verification, and, where applicable, background checks on close associates. Applicants must have been resident in the UK for a minimum of three years to allow these checks to be completed.
This is an excellent opportunity for an individual with prior experience in a contact centre or customer service environment, where delivering a consistently high standard of customer care is essential. The successful candidate will be confident in managing a range of customer enquiries and committed to providing a high-quality service experience.
You will be joining an award-winning pensions administration business that places scheme members at the centre of its operations. Our services include scheme administration, first-time outsourcing, member communications, and scam protection.
Key Responsibilities
- Manage a high volume of inbound calls in a professional, courteous, and timely manner.
- Identify customer needs and provide appropriate, accurate solutions or alternatives.
- Maintain accurate and up-to-date records of customer interactions within internal systems.
- Deliver a consistently high standard of customer service at all times.
- Work collaboratively with colleagues and other business areas to ensure effective resolution of queries.
Candidate Profile
Essential Requirements:
- GCSE Grade C/4 or above in English and Mathematics.
- Previous experience within a contact centre, customer service advisor, or telephone-based office role, or a comparable customer-focused position.
- Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
- Strong interpersonal skills, with the ability to build rapport and manage a wide range of customer interactions.
- Demonstrable organisational and planning skills, with the ability to manage competing priorities effectively.
- The ability to remain calm and professional when working under pressure or handling challenging situations.
What our client offers
- Competitive salary and annual discretionary bonus
- 25 days' annual leave, with buy/sell flexibility
- Pension contributions with employer matching
- Healthcare plans and life assurance
- Retailer discounts
- Flexible benefits scheme
- Employee Assistance Programme and digital GP service
- Paid volunteering days
- Referral bonus scheme
Part Time Customer Service in Newcastle upon Tyne employer: Focus Resourcing
Join an award-winning pensions administration business in Newcastle, where you will be part of a dynamic team dedicated to delivering exceptional customer service. With a strong focus on employee well-being, we offer competitive salaries, flexible working arrangements, and numerous growth opportunities, ensuring that you can thrive both personally and professionally. Our supportive work culture encourages collaboration and innovation, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service in Newcastle upon Tyne
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Focus Resourcing and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Focus Resourcing and let us see your personality shine through!
We think you need these skills to ace Part Time Customer Service in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Focus Resourcing.
Get Familiar with Our Brand:Before applying, take some time to learn about Focus Resourcing and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Focus Resourcing
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Focus Resourcing.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Focus Resourcing will surely appreciate.
