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- Tasks: Support sales with technical guidance, product demos, and solution designs for Unified Communications.
- Company: Join a dynamic tech company focused on Unified Communications and partner channels.
- Benefits: Competitive salary, training opportunities, and a collaborative work environment.
- Why this job: Make an impact by helping customers and partners with innovative tech solutions.
- Qualifications: Degree in computing or strong networking background required.
- Other info: Opportunity for career growth and hands-on experience in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Our client is seeking an experienced Pre-sales Engineer to join their dedicated technical team based in their Theale office. You will play a key role in supporting and growing the business, with a particular focus on Unified Communications (UC) and key partner channels. This is a hands-on technical role with a strong focus on pre-sales. Working with the sales department, your main priority will be to provide technical guidance, product demos and solution designs for their partners. You will also be responsible for providing 2nd-line post-sales support, working alongside colleagues to ensure customer issues are resolved quickly and efficiently.
Additional responsibilities include delivering product training to internal staff and external partners. You will be expected to help create and deliver technical content for webinars, open days, and assist the team at seminars and industry exhibitions as required.
As the Technical Consultant your responsibilities will be to:
- Pre-Sales Support
- Provide assistance to customers
- Propose solutions which meet those requirements, ensuring they are technically viable and add value to proposals.
- Understand and demonstrate products/solutions to resellers, including customer visits, seminars and trade shows.
- Help the sales team identify upsell opportunities into existing accounts.
- Help to coordinate and deliver webinars.
- Supplier Engagement
- Maintain relationships with suppliers, understand their portfolio.
- Primary technical/product contact for UC suppliers.
- Maintain supplier technical qualifications as required.
- Attend and lead meetings with suppliers.
- Staff Training
- Provide structured product & technology training for sales and technical staff.
- Content is generally provided by suppliers, but course development is required.
- Customer Training
- Run instructor-led courses with a hands-on element to enable customers to gain their certifications in a classroom environment.
- Identify other commercial opportunities for 1-day technology training courses, develop and deliver them.
- Post-Sales, 2nd-Line Technical Support
- Work with customers by phone and email to resolve technical & product related issues.
- Manage open support cases, tracking time against activities.
The person:
- Degree or equivalent in a computing related subject and/or have proof of a solid networking background.
- Strong technical knowledge and commercial experience of supporting VoIP & Unified Communications, IP PBX, Enterprise DECT, IP Phone Management.
- Good technical knowledge and commercial experience of supporting DSL and WAN routers, network switches and VLANs, firewalls and associated VPN technologies.
- Working technical knowledge of current VoIP practices, protocols, and principles.
- Adept at reading and interpreting technical documentation and procedure manuals.
- Strong interpersonal, written and oral communication skills including the ability to confidently present webinars, training courses and seminar presentations.
- Excellent time management, particularly the ability to effectively prioritise and execute tasks in line with business objectives.
- Must be free to work in the UK with no restrictions of Visas and work permits.
- Full / Valid UK Driving License.
Pre-Sales Engineer in London employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pre-Sales Engineer in London
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and trade shows to meet potential employers and showcase your skills. Don’t be shy; introduce yourself and chat about your experience in Unified Communications.
✨Tip Number 2
Practice your product demos! As a Pre-Sales Engineer, you’ll need to impress with your technical knowledge. Set up mock presentations with friends or colleagues to refine your delivery and get comfortable answering tough questions.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role and keep you top of mind.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that Pre-Sales Engineer role. Plus, it shows you’re genuinely interested in joining our team and makes it easier for us to find your application.
We think you need these skills to ace Pre-Sales Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Pre-Sales Engineer role. Highlight your technical skills, especially in Unified Communications and VoIP, and showcase any relevant experience that aligns with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your experience with product demos and customer training.
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and partners, make sure to demonstrate your strong written and oral communication skills in your application. Use clear, concise language and be professional yet approachable.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Focus Resourcing
✨Know Your Tech Inside Out
As a Pre-Sales Engineer, you need to be well-versed in Unified Communications and related technologies. Brush up on VoIP practices, IP PBX systems, and network protocols. Be ready to discuss how these technologies can solve customer problems and add value.
✨Showcase Your Presentation Skills
Since you'll be delivering product demos and training sessions, practice your presentation skills. Prepare to explain complex technical concepts in simple terms. Consider doing a mock presentation to a friend or colleague to get feedback.
✨Prepare for Problem-Solving Scenarios
Expect to face technical questions that assess your problem-solving abilities. Review common issues related to VoIP and Unified Communications, and think through how you would approach troubleshooting them. Use real-life examples from your experience to illustrate your thought process.
✨Engage with the Sales Perspective
Understand the sales process and how your role supports it. Be prepared to discuss how you can identify upsell opportunities and work collaboratively with the sales team. Show enthusiasm for helping the business grow through technical expertise.
