At a Glance
- Tasks: Diagnose and resolve IT issues on-site, making a real difference for customers.
- Company: Join a leading national IT Service Provider with a strong reputation.
- Benefits: Competitive salary, 23 days holiday, private healthcare, and pension plan.
- Other info: Enjoy a dynamic role with opportunities for overtime and career growth.
- Why this job: Be the tech hero who bridges issues and business success while travelling around Essex and North London.
- Qualifications: Experience in IT maintenance, excellent customer service skills, and a full clean driving licence.
The predicted salary is between 35100 - 42900 £ per year.
Our outstanding and successful client, a national IT Service Provider who supports some of the biggest household names in the UK, is looking to recruit an experienced IT Field Technician to join them on a permanent basis.
You will be based in the Essex & Northeast London area and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers' on-site technology, including EPOS, business systems, and back office servers. You'll be the bridge between tech issues and business success - making a tangible difference for customers!
Location: Essex & North London region (on-site visits + remote reporting)
Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided)
Company Van: Van + fuel card provided (full, clean manual UK Licence required to be considered for this role).
Hours: Monday to Friday (core hours will be between 8am-5:30pm - with 1 in 8 weekends)
Salary & Benefits: Salary will be £26,300 (£24,200 plus £2,100 for standard weekend overtime), plus additional overtime which will take your salary higher. You will get an excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension.
What You'll Do:
- Visit customer sites to diagnose & resolve EPOS, network, and business system issues
- Capture photographic evidence and compile clear, actionable reports
- Coordinate fixes - liaise with management, IT providers & third parties
- Mediating IT solutions between franchisees, service desks, and IT contractors
- Ensure accurate stock tracking & report completion for smooth operations
- Keep stakeholders informed & updated at all times
What we're looking for:
- Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems
- Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties.
- High degree of flexibility in terms of hours of work and location.
- High level of health, safety and environmental compliance
- Full clean driving license.
- Clean DBS required.
IT Field Technician in London employer: Focus Resourcing
Focus Resourcing is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee well-being and professional growth. With the flexibility of hybrid working arrangements, you can enjoy a balanced lifestyle while making a meaningful impact in the healthcare sector within a charitable framework. Join us to be part of a team that values your expertise and fosters continuous development in governance and compliance.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Technician in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Focus Resourcing values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Focus Resourcing might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Focus Resourcing!
✨Direct Apply to Focus Resourcing
Let's not forget to apply directly through the Focus Resourcing website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Field Technician in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Focus Resourcing.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Focus Resourcing. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Focus Resourcing
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
