We are delighted to be supporting our client with the recruitment of an experienced Customer Service Team Leader to join their growing claims team.
This is a fantastic opportunity for a confident customer service professional who enjoys being hands-on while supporting and developing others.
You'll spend around 50% of your time handling customer claims directly, with the remainder focused on supporting the day-to-day running of the team, providing guidance, coaching and operational support.
You'll be responsible for:
- Handling customer claims accurately and efficiently.
- Supporting and mentoring members of the claims team.
- Acting as an escalation point for complex customer queries and claims.
- Ensuring claims meet agreed SLAs and regulatory requirements.
- Supporting quality, compliance and operational standards.
- Assisting the Manager with the day-to-day running of the department.
- Handling customer complaints professionally.
- Maintaining accurate records and system updates.
We're looking for someone with:
- Previous experience in a customer-focused environment.
- Experience supporting, mentoring or coaching colleagues.
- Excellent communication and organisational skills.
- Strong attention to detail and decision‑making ability.
- A customer‑focused approach and positive attitude.
- An understanding of compliance and working within a regulated environment.
What's on Offer?
- Starting salary of 31k
- Career development and training
- Healthcare and wellbeing support
- Up to 28 days' holiday + bank holidays
- Birthday day off
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Customer Service Team Leader in Langstone employer: Focus Resourcing
As a Compliance and Data Protection Officer in Cardiff, you will join a dynamic organisation that prioritises employee growth and development. With a strong emphasis on compliance and governance, the company fosters a supportive work culture that values teamwork and professional standards, offering benefits such as private healthcare, life assurance, and ongoing training opportunities. This role not only allows you to make a significant impact but also provides a fulfilling career path in a location that encourages a balanced work-life experience.
