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- Tasks: Provide 1st and 2nd line IT support to resolve user issues.
- Company: Join a friendly client in Cardiff with a modern office vibe.
- Benefits: Earn £12.60/hour, enjoy 28 days holiday, and free parking!
- Why this job: Great opportunity for hands-on IT experience with potential for permanent role.
- Qualifications: Experience in IT support, hardware, software, and networking required.
- Other info: Immediate start available; apply quickly to secure your spot!
Our friendly client in Cardiff are looking for an immediate start IT Technician to join them initially for a period of 2/3 months, with the view for this to continue on a longer term basis following this. If you are available immediately and have experience in IT support to ensure systems and applications are maintained, then this role is for you! Hours are 9am – 5:30pm, Monday to Friday. You will ideally have access to your own transport due to location. The Role: 1st and 2nd line desktop support to resolve systems issues raised by internal users. Manage incoming support requests via ticket portal, email and telephone. Install, assemble and configure computers, monitors, network infrastructure. Troubleshoot hardware, software, email, network problems. Instruct staff in the use of business and administrative software e.g. Microsoft OfficeThe Person: Strong experience of managing internal IT issues and dealing with end users to find a solution. Patient, professional and calm under pressure. Experience in hardware, software, networking and security software.Benefits: Hourly Rate £12.60 + holiday pay. Opportunity to go permanent very quickly. Working in a bright, modern offices. 28 days holiday. Pension following qualifying period. Free on-site parking.If you feel you have the experience and drive to succeed in this key role, apply today! We expect to fill this role quickly, so don\’t delay and apply today – we\’d love to hear from you
IT Technician employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Make sure to highlight your experience in 1st and 2nd line support during any conversations or interviews. Be ready to share specific examples of how you've resolved IT issues for end users, as this will demonstrate your problem-solving skills.
✨Tip Number 2
Since the role requires managing incoming support requests, practice how you would prioritize and handle multiple requests at once. Being able to articulate your approach to time management and prioritization can set you apart from other candidates.
✨Tip Number 3
Familiarize yourself with common hardware and software troubleshooting techniques. Being able to discuss these methods confidently will show that you're proactive and knowledgeable, which is crucial for this position.
✨Tip Number 4
Since the job is based in Cardiff, ensure you mention your transport availability. If you have your own transport, it can be a significant advantage, especially for a role that may require on-site support.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience, especially in 1st and 2nd line desktop support. Include specific examples of how you've resolved systems issues and assisted end users.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to work under pressure. Mention your availability for an immediate start and your access to transport, as these are key points for the employer.
Highlight Technical Skills: In your application, emphasize your technical skills related to hardware, software, networking, and security software. Be specific about the tools and technologies you are familiar with, such as Microsoft Office.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in an IT role.
How to prepare for a job interview at Focus Resourcing
✨Show Your Technical Skills
Be prepared to discuss your experience with 1st and 2nd line support. Highlight specific examples where you successfully resolved IT issues for internal users, as this will demonstrate your capability to handle the role.
✨Demonstrate Your Problem-Solving Ability
During the interview, share instances where you effectively troubleshot hardware or software problems. Employers appreciate candidates who can think critically and remain calm under pressure.
✨Familiarize Yourself with Common Tools
Make sure you are well-versed in the tools and software mentioned in the job description, such as Microsoft Office. Being able to instruct staff on these applications will be a key part of your role.
✨Emphasize Your Communication Skills
Since you'll be managing support requests via various channels, it's important to convey your ability to communicate clearly and professionally. Practice explaining technical concepts in simple terms, as this will help you connect with end users.
